Group Reservations & Guest Experience Specialist

Answers In Genesis Group; Erlanger (KY); On-site; USD 40,000 - 55,000; Full time

Job summary

Answers in Genesis HQ - Erlanger, KY is seeking a Group Sales Specialist to handle pre-visit bookings, member maintenance, and guest inquiries. You will manage group reservations for visits, workshops, and events while maintaining accurate account data and assisting with lodging and itinerary planning.

The role requires strong communication skills, integrity, and the ability to multitask in a busy museum environment across Ark Encounter and Creation Museum activities.

Qualifications

• Strong interpersonal relationship skills with guests and coworkers.
• Excellent verbal and written communication abilities.
• Ability to multitask and follow instructions in a fast-paced environment.

Responsibilities

• Promote the mission and standards of Answers in Genesis.
• Create a SERVE culture in all work.
• Handle inbound calls and emails about attractions, reservations, and events.
• Create and maintain advance group reservations and provide lodging suggestions.
• Maintain member and pass-holder accounts and perform data entry and reporting.

Skills

Interpersonal skills

Verbal communication

Written communication

Multitasking

Education

High school diploma or equivalent

Tools

BOS ticketing software

Job description

Answers in Genesis HQ - Erlanger, KY is seeking a Group Sales Specialist to handle pre-visit bookings, member maintenance, and guest inquiries. You will manage group reservations for visits, workshops, and events while maintaining accurate account data and assisting with lodging and itinerary planning.

The role requires strong communication skills, integrity, and the ability to multitask in a busy museum environment across Ark Encounter and Creation Museum activities.