Attendee Registration & Service Lead

Informa Connect Limited; Peachtree Corners (GA); On-site; USD 75,000 - 83,000; Full time

Job summary

Informa Connect Limited is seeking a Registration and Customer Service Manager to oversee the lifecycle and attendee-support operations for multiple North American medical-aesthetic and antiaging conferences. You will partner with cross-functional teams to deliver a seamless attendee experience while meeting revenue, data-quality, and service-level goals.

Lead the full registration cycle from build to post-event closeout; administer the registration system with advanced reporting and pricing

Qualifications

• Bachelor’s degree preferred.
• 3–5 years’ experience in event registration or customer-service management.
• Hands-on expertise with Stova (or similar large-scale reg platform).
• CRM and database proficiency.
• Excellent written/verbal communication and cross-functional collaboration skills.
• Proven track record meeting tight deadlines and service-level goals.

Responsibilities

• Lead the full registration cycle from initial build to post-event closeout, managing timelines, updates and data integrity.
• Serve as the registration system administrator: advanced reporting, pricing rules, testing, and data management.
• Design user-focused registration pages that maximize completion rates and minimize drop-off.
• Coordinate onsite registration operations—equipment, supplies, badge printing—and supervise temporary staff.
• Partner with Finance and Marketing to align pricing strategy and automated attendee communications.
• Analyze registration data and trends to recommend real-time optimizations.
• Create training manuals and FAQs and deliver registration-specific training to teams and temps.
• Provide expert-level attendee support across phone, chat, and email; troubleshoot issues.

Skills

Stova registration platform

CRM proficiency

Cross-functional collaboration

Communication skills

Education

Bachelor’s degree (preferred)

Tools

Stova

Job description

Informa Connect Limited is seeking a Registration and Customer Service Manager to oversee the lifecycle and attendee-support operations for multiple North American medical-aesthetic and antiaging conferences. You will partner with cross-functional teams to deliver a seamless attendee experience while meeting revenue, data-quality, and service-level goals.

Lead the full registration cycle from build to post-event closeout; administer the registration system with advanced reporting and pricing