ATS Customer Success Manager — Adoption & Growth

Lever Middleware Test Company; Chicago (IL); On-site; USD 70,000 - 90,000; Full time

Job summary

Lever Middleware Test Company is seeking an Account Manager in Chicago to partner with customers using their Applicant Tracking System (ATS). The successful candidate will serve as the main contact for a portfolio of clients, driving product adoption and satisfaction. Responsibilities include building relationships with Talent Acquisition leaders, conducting business reviews, and identifying growth opportunities. Candidates should have 2–5 years in Account Management or Customer Success, ideally in HR tech, with strong communication and problem-solving skills.

Qualifications

• 2–5 years in Account Management or Customer Success, ideally in SaaS or HR tech.
• Understanding of recruiting workflows and talent acquisition processes.
• Strong communication, problem-solving, and relationship-building skills.
• Ability to manage multiple customers in a fast-moving environment.

Responsibilities

• Serve as the main point of contact for a portfolio of customers.
• Build strong relationships with Talent Acquisition and HR leaders.
• Drive product adoption through onboarding, training, and best-practice guidance.
• Conduct regular check-ins and business reviews to assess goals and performance.
• Identify upsell/cross-sell opportunities and support renewal discussions.
• Advocate for customer needs and collaborate internally with Product, Support, and Sales.

Skills

Account Management

Customer Success

Communication

Problem-Solving

Relationship-Building

SaaS Understanding

Job description

Lever Middleware Test Company is seeking an Account Manager in Chicago to partner with customers using their Applicant Tracking System (ATS). The successful candidate will serve as the main contact for a portfolio of clients, driving product adoption and satisfaction. Responsibilities include building relationships with Talent Acquisition leaders, conducting business reviews, and identifying growth opportunities. Candidates should have 2–5 years in Account Management or Customer Success, ideally in HR tech, with strong communication and problem-solving skills.