ATM Service Technician: Field Troubleshooter & Tech

cooksolutionsgroup; Pocatello (ID); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Company vehicle

Gas card

Tuition reimbursement

Quarterly bonus

401(k) match

Paid time off

Holidays

Job summary

Cook Solutions Group seeks a Full-Time ATM Service Technician to support Idaho Falls/Pocatello, ID areas. This role emphasizes second-line maintenance, repair, and diagnostics on ATM hardware and software, with a focus on reliable service delivery.

Responsibilities include installing and maintaining ATM products from multiple manufacturers, troubleshooting components, performing software reloads, coordinating calls, maintaining reports, and supporting fellow technicians while training on

Qualifications

• Strong troubleshooting and time management skills
• Excellent customer service mindset
• 2–5 years of technical service, electronics, or ATM repair experience

Responsibilities

• Install and maintain ATM products from multiple manufacturers
• Troubleshoot and repair mechanical/electronic ATM components
• Perform software reloads, preventative maintenance, and cleanings
• Coordinate and prioritize daily service calls
• Communicate effectively with customers and internal teams
• Keep detailed service reports and documentation
• Maintain spare parts inventory
• Occasionally handle ATM cash access situations under strict protocols
• Support fellow technicians and learn new systems, including security hardware

Skills

Troubleshooting

Time management

Customer service

Education

High School Diploma or GED

Job description

Cook Solutions Group seeks a Full-Time ATM Service Technician to support Idaho Falls/Pocatello, ID areas. This role emphasizes second-line maintenance, repair, and diagnostics on ATM hardware and software, with a focus on reliable service delivery.

Responsibilities include installing and maintaining ATM products from multiple manufacturers, troubleshooting components, performing software reloads, coordinating calls, maintaining reports, and supporting fellow technicians while training on