ATM Field Technician — Vehicle & Maintenance

cooksolutionsgroup; San Diego (CA); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Company vehicle

Gas card

Tuition reimbursement

Quarterly bonus program

Health benefits with PPO cost sharing

Job summary

Cook Solutions Group is seeking a Full-Time ATM Service Technician in San Diego, CA. The role emphasizes second line maintenance for ATM banking products, with a focus on hardware and software problem diagnosis.

You will join a culture that values service excellence and a proactive “We Make It Happen!” mindset. You’ll install, service, and maintain ATMs, coordinate with customers, and uphold safety and quality standards.

Qualifications

• High School Diploma or GED required.
• 2-5 years related experience and/or training; or equivalent combination of education and experience.
• NCR Certification is a plus.
• Customer service experience is a plus.
• Willing to train on security equipment.
• Valid driver's license and clean driving record.
• Physically able to sit, climb, balance, kneel, crouch, or crawl; lift up to 100 lbs occasionally and 50 lbs regularly.

Responsibilities

• Performs basic installation on ATM products (multiple manufacturers).
• Performs some minor maintenance on ATMs (e.g. replacing light bulbs, card reader belts, air filters, etc.).
• Prioritizes and plans service calls.
• Contacts customer with the estimated time of arrival.
• Escalates problems when appropriate.
• Reassigns calls when appropriate.
• Accurately reports service data.
• Interacts professionally with customers and co-workers to foster positive relationships.
• Supports service technicians in preventive maintenance inspections on conventional products.
• Maintains effective communication with management and team members.
• Provides maintenance on ATM banking products including diagnosis, repair, and documentation.
• Develops knowledge of operating standards and procedures.
• Completes equipment cleanings as specified in service agreements.
• Performs other related duties as assigned.

Skills

Customer service

Communication

Time management

Driver's license

Willing to train on security equipment

Education

High School Diploma or GED

Tools

NCR Certification

Job description

Cook Solutions Group is seeking a Full-Time ATM Service Technician in San Diego, CA. The role emphasizes second line maintenance for ATM banking products, with a focus on hardware and software problem diagnosis.

You will join a culture that values service excellence and a proactive “We Make It Happen!” mindset. You’ll install, service, and maintain ATMs, coordinate with customers, and uphold safety and quality standards.