ATM Service Technician: Field Hardware & Software Support

Cook Solutions Group Inc; United States; On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

401k retirement match

Paid Time Off

8 paid holidays per year

Volunteer time off (16 hours)

Company vehicle and gas card

Quarterly bonus program

Tuition reimbursement

Job summary

Cook Solutions Group in Santa Ana, CA is seeking a Full Time ATM Service Technician with strong customer service and time management skills to fit our We Make It Happen culture. The role focuses on second-line maintenance for ATM banking products with emphasis on hardware and software problem diagnosis.

Location Santa Ana, CA; Pay $24–$34 per hour DOE. Responsibilities include installation, maintenance, planning service calls, communicating ETA, escalation when needed, and teamwork with

Qualifications

• 2-5 years related experience and/or training; or equivalent combination of education and experience
• NCR Certification is a plus
• Customer service experience is a plus
• Willing to train on security equipment
• Valid driver’s license and clean driving record

Responsibilities

• Performs basic installation on ATM products from multiple manufacturers
• Performs minor maintenance on ATMs (bulbs, card reader belts, air filters, etc.)
• Prioritizes and plans service calls
• Contacts customer with estimated time of arrival
• Escalates problems when appropriate
• Reassigns calls when appropriate
• Accurately reports service data
• Interacts professionally with customers and co-workers
• Supports preventative maintenance inspections on conventional products
• Maintains effective communication with Business Management Team and Service Technician Team members
• Provides maintenance on ATM banking products (diagnosis, component-level repair, application reload, planning spare parts)
• Develops knowledge of operating standards, practices and procedures
• Completes equipment cleanings as specified in service agreements
• Performs other related duties as assigned

Skills

Customer service

Security equipment training

Driving license

Education

High School Diploma or GED

Job description

Cook Solutions Group in Santa Ana, CA is seeking a Full Time ATM Service Technician with strong customer service and time management skills to fit our We Make It Happen culture. The role focuses on second-line maintenance for ATM banking products with emphasis on hardware and software problem diagnosis.

Location Santa Ana, CA; Pay $24–$34 per hour DOE. Responsibilities include installation, maintenance, planning service calls, communicating ETA, escalation when needed, and teamwork with