ATM Service Technician - Idaho Falls or Pocatello, ID

cooksolutionsgroup; Pocatello (ID); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Company vehicle

Gas card

Tuition reimbursement

Quarterly bonus

401(k) match

Paid time off

Holidays

Job summary

Cook Solutions Group seeks a Full-Time ATM Service Technician to support Idaho Falls/Pocatello, ID areas. This role emphasizes second-line maintenance, repair, and diagnostics on ATM hardware and software, with a focus on reliable service delivery.

Responsibilities include installing and maintaining ATM products from multiple manufacturers, troubleshooting components, performing software reloads, coordinating calls, maintaining reports, and supporting fellow technicians while training on

Qualifications

• Strong troubleshooting and time management skills
• Excellent customer service mindset
• 2–5 years of technical service, electronics, or ATM repair experience

Responsibilities

• Install and maintain ATM products from multiple manufacturers
• Troubleshoot and repair mechanical/electronic ATM components
• Perform software reloads, preventative maintenance, and cleanings
• Coordinate and prioritize daily service calls
• Communicate effectively with customers and internal teams
• Keep detailed service reports and documentation
• Maintain spare parts inventory
• Occasionally handle ATM cash access situations under strict protocols
• Support fellow technicians and learn new systems, including security hardware

Skills

Troubleshooting

Time management

Customer service

Education

High School Diploma or GED

Job description

Cook Solutions Group is seeking a Full-Time ATM Service Technician to support our operations in Idaho Falls/Pocatello, ID areas. If you’re a detail-oriented troubleshooter with a knack for technology, great communication skills, and a commitment to top-tier customer service, this could be your next great move.

At Cook, we live by our “We Make It Happen!” culture delivering high-quality service with a positive attitude and a team-first mindset.

Locations

Locations: Idaho Falls or Pocatello, ID

Pay

Pay: $24-$28 hour DOE

What You’ll Do:

As an ATM Service Technician, you’ll play a key role in ensuring that our banking clients' ATM systems are running smoothly. This role focuses on second-line maintenance, repair, and diagnostics on a variety of ATM hardware and software systems.

• Install and maintain ATM products from multiple manufacturers
• Troubleshoot and repair mechanical/electronic ATM components
• Perform software reloads, preventative maintenance, and cleanings
• Coordinate and prioritize daily service calls
• Communicate effectively with customers and internal teams
• Keep detailed service reports and documentation
• Maintain spare parts inventory
• Occasionally handle ATM cash access situations under strict protocols
• Support fellow technicians and learn new systems, including security hardware

What You Bring:

• High School Diploma or GED
• 2–5 years of technical service, electronics, or ATM repair experience
• Strong troubleshooting and time management skills
• NCR Certification a plus, but not required
• Excellent customer service mindset
• Willingness to train on advanced systems, including security equipment
• Valid driver’s license and a clean driving record
• Physical ability to lift/move up to 50 lbs regularly and up to 100 lbs occasionally

Why Join Cook Solutions Group?

• Award-Winning Company Culture – Named one of the 100 Best Companies to Work For
• Hands-On Technical Role – Work with a wide variety of banking and security tech
• Career Growth – Training, certifications, and opportunities to advance
• Team-Oriented Environment – Supportive leadership and peer network
• Competitive Pay & Benefits – Industry-competitive compensation and tools to succeed

Benefits

Cook Solutions Group (CSG) provides our employees with the most comprehensive benefits program to enhance their quality of life. CSG employees enjoy competitive salaries; CSG pays 90% of the PPO insurance premium for the employee; 100% for a high deductible plan, and 50% for the dependents. Both plans have reasonable deductible levels and co-pay amounts; a 401(k)-retirement match; Paid Time Off (PTO); 8 paid holidays per year; 16 hours of Paid Time Off a year for volunteer time through the Cook Career Builders program; Technician benefits that include commute time, company vehicle and gas card, quarterly bonus program, tuition reimbursement and much more!

Why work at Cook Solutions Group?

We know our employees are what make our business succeed. That’s why we’ve cultivated a casual, upbeat environment that enhances productivity, satisfaction, and retention. We strive to provide the best, most equitable and cost-effective benefits for employees. New employees become eligible for benefits on the first of the month following the 60-day day waiting period who work a minimum of 30 hours per week.

Our employees are encouraged to take advantage of flexible scheduling, maintain a healthy work-life balance, and volunteer in their communities through our Cook Community Builders program.

Equal Opportunity

Cook Solutions Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis [“protected class”] including, but not limited to race; color; religion; genetic information; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under federal, state, or local law.