ATM Service Technician – Field Tech + Security Training

cooksolutionsgroup; Bend (OR); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Company vehicle

Gas card

Tuition reimbursement

401(k) retirement match

Paid time off

Job summary

Cook Solutions Group in Central Oregon is seeking a Full-Time ATM Service Technician to provide second-line maintenance for ATM banking products, focusing on hardware and software problem diagnosis. The role will be cross-trained with Security Service Technician duties and requires professional interaction with customers and coworkers.

You’ll perform installations, routine maintenance, and report service data while coordinating with the service team.

Qualifications

• High School Diploma or GED required.
• 2-5 years related experience and/or training, or equivalent.
• NCR Certification a plus; customer service experience is a plus.
• Willing to train on security equipment and maintain a clean driving record.

Responsibilities

• Performs basic installation on ATM products (multiple manufacturers).
• Performs some minor maintenance on ATMs (e.g. replacing light bulbs, card reader belts, air filters, etc.).
• Prioritizes and plans service calls.
• Contacts customer with the estimated time of arrival.
• Escalates problems when appropriate.
• Reassigns calls when appropriate.
• Accurately reports service data.
• Interacts in a professional manner with customers and co-workers to foster positive relationships.
• Supports service technicians in performing preventative maintenance inspections on conventional products.
• Maintains effective communication with Business Management Team and Service Technician Team members.
• Provides maintenance on ATM banking products (e.g. problem diagnosis, component level repair, application reload, preventative maintenance, documentation and planning/maintaining spare parts levels.
• Develops a working knowledge of all operating standards, practices, and procedures.
• Completes equipment cleanings as specified in service agreement.
• Performs other related duties as assigned.

Skills

Customer service

Communication

Time management

Professional appearance

Driver's license

Education

High school diploma or GED

Job description

Cook Solutions Group in Central Oregon is seeking a Full-Time ATM Service Technician to provide second-line maintenance for ATM banking products, focusing on hardware and software problem diagnosis. The role will be cross-trained with Security Service Technician duties and requires professional interaction with customers and coworkers.

You’ll perform installations, routine maintenance, and report service data while coordinating with the service team.