ATM Network Monitor Analyst, Day Schedule

Hancock Whitney; New Orleans (LA); On-site; USD 55,000 - 75,000; Full time

Job summary

Hancock Whitney is seeking a Network Operations Center (NOC) support specialist to monitor the ATM network, branch network, and mainframe batch processing, ensuring SLA compliance and swift responses across 24x7x365 operations. You will work with support staff, vendors, and branches to sustain high availability.

Hours: Wed, Thu, Fri 7:00am–7:00pm and one weekend day 7am–5pm, with rotating Saturday/Sunday. The role involves scheduling, ticketing, security compliance, and assisting field

Qualifications

• Must have strong customer service skills.
• Ability to coordinate with multiple teams and vendors.
• Proficient in Microsoft Office suite (Word, Excel, Outlook).
• Experience working in a network operations or IT support environment preferred.

Responsibilities

• Monitor the Hancock Holding Company network daily for events outside normal operating parameters.
• Coordinate with support staff, vendors, and branches to maintain high network availability.
• Notify appropriate staff and vendors of any network issues.
• Assist and maintain scheduling, tape management, and ATM monitoring systems.
• Ensure security and policy compliance of the NOC.
• Support field technicians to restore ATMs to live state.
• Contribute to business recovery preparation, testing and execution.

Skills

Customer service

Team coordination

Problem solving

Education

Associate's degree

Tools

Microsoft Office

Job description

JOB FUNCTION / SUMMARY

Monitors the Automated Teller Machine (ATMs) network, branch network, and mainframe application batch processing updates to insure we meet our Service Level Agreements (SLA). Monitors, dispatches, and creates work orders to the proper parties ensuring all network/processing events are responded to quickly and efficiently on all tasks for 24x7x365 coverage.

Hours: Wed, Thurs, Fri (7:00am to 7:00pm) and 1 weekend day 7a-5p, rotating Saturday/Sunday.

ESSENTIAL DUTIES & RESPONSIBILITIES

Primary Duties:
Monitors the Hancock Holding Company network daily for any events that fall outside normal operating parameters.
Works daily with support staff, vendors, and branches to maintain high availability for the Network and Computer systems.
Notifies appropriate staff and vendors of any network communication or breakdown events.
Assists and maintains all automated scheduling, tracking tape management, and ATM monitoring systems and duties.
Ensures physical security and policy compliance of the NOC according to documented policy and procedures.
Provides support to technicians in the field having issues bringing any ATM back to a live state.
Performs all duties as required to support Business Recovery preparation, testing, and execution.
Uses good customer service skills when resolving issues with vendors and HHC employees.
Secondary Duties:
Attends meetings and functions as liaison between managers and support staff to implement and maintain projects as they pertain to the NOC as required by the Manager.
Performs all Change Management duties as they pertain to the NOC.
Assists with maintaining all documentation as necessary for duties performed by NOC staff.
Assists with database entries for all regulatory and non-regulatory reports along with all duties required to support the system as it pertains to the NOC.
Inventory control of all forms and supplies that are required for NOC duties.
Performs all duties required to print, render, and pack for distribution all application processing reports.
Performs all duties required for business recovery vaulting and rotation.
Performs other duties and special projects as assigned by Senior Management.
Incumbent is required to comply with all applicable federal, state, and local banking and industry related laws and regulations including but not limited to the Bank Secrecy Act.

MINIMUM REQUIRED EDUCATION, EXPERIENCE, & KNOWLEDGE

Associate's degree or equivalent from a college or technical school
One to two years related experience and/or training
Equivalent combination of education and experience is acceptable
Knowledge of Microsoft Office products including Microsoft Word, Excel, Access, PowerPoint, and Outlook email program
Knowledge of Database software; Internet software
Ability to work effectively with all levels of personnel

ESSENTIAL MENTAL & PHYSICAL REQUIRMENTS

Ability to work under stress and meet deadlines
Ability to travel
Ability to lift/move/carry approximately 25 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an “undue hardship” then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

DISCLAIMER

This job description is only valid as of the date it was revised. Please contact the HR Compensation Department to obtain the latest version. Information contained herein should be treated as confidential to Hancock Whitney.
NOTHING IN THIS JOB DESCRIPTION RESTRICTS MANAGEMENT'S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBLITIES TO THE JOB AT ANY TIME.

Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.