ATM Deployment & Uptime Specialist

Next Frontier Capital; Kentucky; On-site; USD 70,000 - 95,000; Full time

Job summary

Chase is seeking a Transaction Analyst in the ATM Monitoring Group to drive field deployments and keep our ATM fleet healthy across 15k+ devices.

You will coordinate with Technology, Real Estate, vendors, and field technicians to install, replace, or move ATMs/TCRs, troubleshoot issues, and ensure uptime.

The role emphasizes clear communication, problem solving, and documenting actions and outcomes to support rapid resolutions.

Qualifications

• Experience supporting deployment and configuration of technology devices in a large, enterprise environment.
• Knowledge of ATM/TCR installation workflows and the roles required to complete installs (technicians, cash/security vendors, and other trades).
• Ability to support installation activities remotely, including guiding field technicians through steps and software load/configuration processes.
• Strong troubleshooting skills combining procedures with analytical problem-solving to resolve issues quickly.
• Proven ability to multi-task in a fast-paced environment while managing multiple concurrent issues.
• Strong verbal and written communication skills with the ability to tailor messages to different audiences.
• Comfort handling inbound/outbound phone calls while executing operational processes.
• Strong attention to detail for updating project details, documenting actions taken, and tracking outcomes.
• Ability to collaborate effectively across multiple teams and external partners to drive resolution.

Responsibilities

• Manage ATM project execution for new installations, replacements, and temporary moves, ensuring milestones and readiness steps are met
• Support active technician dispatches and device health monitoring to maximize ATM/TCR uptime
• Coordinate with Technology, Real Estate, third-party suppliers, and vendor partners to align on schedules, dependencies, and site readiness
• Act as a primary liaison between support groups to create clear pathways to issue resolution and escalation
• Guide and support field technicians through installation steps and remote software load/configuration activities
• Apply documented procedures and resolution playbooks while adapting to unique, real-time site conditions
• Troubleshoot deployment and configuration issues using analytical problem-solving and structured triage
• Manage concurrent issues in a fast-paced environment, including inbound/outbound calls and real-time status updates
• Maintain accurate project and case documentation, including updates to project details and outcomes
• Communicate clearly with both technology and non-technology stakeholders, setting expectations and next steps

Skills

Deployment experience

ATM/TCR workflows

Remote installation support

Troubleshooting

Multi-tasking

Communication skills

Phone etiquette

Attention to detail

Cross-team collaboration

Job description

Chase is seeking a Transaction Analyst in the ATM Monitoring Group to drive field deployments and keep our ATM fleet healthy across 15k+ devices.

You will coordinate with Technology, Real Estate, vendors, and field technicians to install, replace, or move ATMs/TCRs, troubleshoot issues, and ensure uptime.

The role emphasizes clear communication, problem solving, and documenting actions and outcomes to support rapid resolutions.