ATM Field Service Technician — Repairs, Diagnostics & SLA

Talentify; Richmond (VA); On-site; USD 30,000 - 33,000; Full time

Job summary

Talentify in Richmond, VA is hiring a Field Service Technician to represent the Client brand, diagnose issues at the module level, and manage time effectively. The role emphasizes manual and basic electrical/mechanical tasks, with travel and potential rotating shifts.

The position requires a high school diploma, reliability, basic tools, and an Android device for work orders. Training and certifications will be provided as needed.

Qualifications

• Must have the ability to work with minimal supervision.
• Basic Electrical and Mechanical aptitude required.
• Strong problem-solving and quick-learning abilities.

Responsibilities

• Perform minor maintenance, repairs, and component replacement at the module level.
• Maintain parts inventory and related records.
• Provide status reports throughout service repair.
• Diagnose problems from call data and error logs on ATMs.
• Own customer issues until resolution per SLA.
• Follow security procedures when working with ATMs and financial institutions.
• Complete Client-specific training and certifications.
• Report calls and activity accurately and promptly.

Skills

Problem solving

Manual skills

Electrical aptitude

Mechanical aptitude

Education

High School Diploma

Associate degree (preferred)

Tools

Flathead screwdriver

Phillips screwdriver

Job description

Talentify in Richmond, VA is hiring a Field Service Technician to represent the Client brand, diagnose issues at the module level, and manage time effectively. The role emphasizes manual and basic electrical/mechanical tasks, with travel and potential rotating shifts.

The position requires a high school diploma, reliability, basic tools, and an Android device for work orders. Training and certifications will be provided as needed.