ATM Field Service Technician – Training & Growth

Talentify; Boston (MA); On-site; USD 42,000 - 62,000; Full time

Job summary

Client is seeking a Field Service Technician to represent the brand, troubleshoot at the module (FRU) level, and plan time effectively while elevating issues when needed. You will apply routine procedures and complete standardized activities with a focus on manual skills.

The role includes maintenance, repairs, inventory, reporting, and concise problem diagnosis of ATM modules. Training will be provided to start your career in ATM service, with potential travel and shift variations.

Qualifications

• Must have the ability to work Monday through with the average shift starting at 8 or 9 am based on area.
• Must have a high level of personal integrity and work well with minimal supervision.
• Must have Basic Electrical and Mechanical aptitude, skillset, and knowledge.
• Must have good problem-solving skills, be able to pick up new skills quickly, and work well under pressure.

Responsibilities

• Perform minor maintenance, repairs, and component replacement at the module level.
• Maintains parts inventory and related records.
• Provides status reports throughout the service repair.
• Diagnose problems based on information provided in the call and error logs on the ATM.
• Responsible for ownership of customer issues until resolution according to SLA agreements.

Skills

problem solving

basic electrical aptitude

basic mechanical aptitude

time management

customer service

Education

High School Diploma or equivalent

Associate degree (preferred)

Tools

Flathead screwdriver

Phillips screwdriver

Job description

Client is seeking a Field Service Technician to represent the brand, troubleshoot at the module (FRU) level, and plan time effectively while elevating issues when needed. You will apply routine procedures and complete standardized activities with a focus on manual skills.

The role includes maintenance, repairs, inventory, reporting, and concise problem diagnosis of ATM modules. Training will be provided to start your career in ATM service, with potential travel and shift variations.