ATM Field Service Technician — On-Call & Travel Ready

Nautilus Hyosung America Inc; Washington (District of Columbia); On-site; USD 60,000 - 90,000; Full time

Job summary

Nautilus Hyosung America, Inc. in Washington, DC is seeking a Field Service Engineer to service and maintain ATMs within an assigned territory. The role covers on-site repair, maintenance and software loading with occasional travel and training of other field staff.

Candidates should have electronics knowledge, be able to use voltmeters and hand tools, and be prepared for extended hours or on-call work. Security, safety and SLA adherence are required.

Qualifications

• May require an Associate’s Degree in Electronics or equivalent experience, prior ATM experience preferred, but not required, or 3-5 years of experience in the field service.
• Have solid understanding of electronics and electro-mechanical equipment operation.
• Ability to use analog and digital voltmeters.
• Ability to use hand tools and carry heavy parts up to 80 lbs.
• Ability to travel to other areas of the country if needed on occasion.
• Ability to work all shifts, which may include weekend and holidays.
• On-Call duty required for all FSE positions. Compensation is provided for On-Call duty.

Responsibilities

• Installation, repair, software loading and maintenance of ATM’s or other products in a defined geographically territory.
• Train bank staff or vendors on required maintenance tasks of equipment.
• Work with internal and external support departments required to provide maintenance support to the end user.
• Maintain all Service Level Agreement as defined per customer contract.
• Work on products and services of medium to high complexity.
• Occasional travel with short notice to areas outside your home geography may be required where management deems necessary.
• Perform preventive maintenance functions of an ATM including diagnostics, testing and cleaning.
• Manage spare parts and follow all inventory processes.
• Complete administrative reports within time line allotted.
• Complete tasks as assigned by supervisor or applicable NHA staff members.
• Flexible work schedule with on-call duty.
• Work independently with minimal supervision.
• As a representative of NHA, provide an extraordinary customer service experience to our customers meeting their service obligation and demands.
• Maintain company property in good working conditions.
• Maintain a valid driver’s license.
• Responsible with company credit card usage and expense reporting.
• Must follow all security procedures and policies.
• Other duties as assigned

Skills

Analog voltmeters

Digital voltmeters

Hand tools

Travel availability

On-call duty

Customer service

Education

Associate’s Degree in Electronics

ATM field service experience

Job description

Nautilus Hyosung America, Inc. in Washington, DC is seeking a Field Service Engineer to service and maintain ATMs within an assigned territory. The role covers on-site repair, maintenance and software loading with occasional travel and training of other field staff.

Candidates should have electronics knowledge, be able to use voltmeters and hand tools, and be prepared for extended hours or on-call work. Security, safety and SLA adherence are required.