ATM Field Service Technician - On-Call & Travel Ready

Hyosung - North America; Reno (NV); On-site; USD 55,000 - 90,000; Full time

Job summary

Nautilus Hyosung America, Inc. is seeking a Field Service Engineer to service and maintain ATMs within a defined territory in the United States. The role requires on-site support, troubleshooting, repair, software loading and preventive maintenance.

The engineer will travel as needed, train others, manage spare parts, and complete administrative reports, while adhering to security procedures and customer SLA commitments.

Qualifications

• May require an Associate’s Degree in Electronics or equivalent experience, prior ATM experience preferred, but not required, or 3-5 years of experience in the field service.
• Solid understanding of electronics and electro-mechanical equipment operation.
• Ability to use analog and digital voltmeters.
• Ability to use hand tools and carry heavy parts up to 80 lbs.
• Ability to work extended hours, including beyond assigned shift with no notice when required.
• Ability to travel to other areas of the country if needed on occasion.
• Ability to work all shifts, which may include weekend and holidays.
• On-Call duty required for all FSE positions. Compensation is provided for On-Call duty.

Responsibilities

• Install, repair, software loading and maintenance of ATMs or other products in a defined territory.
• Train bank staff or vendors on required maintenance tasks of equipment.
• Collaborate with internal and external support departments to provide maintenance support.
• Maintain all Service Level Agreements defined per customer contract.
• Travel occasionally outside home geography as needed.
• Perform preventive maintenance, diagnostics and cleaning of ATMs.
• Manage spare parts and inventory processes.
• Complete administrative reports within the stated timeline.
• Execute tasks as assigned by supervisor or NHA staff.

Skills

Electronics

Electro-mechanical

Voltmeters

Hand tools

Heavy lifting

On-call

Education

Associate's Degree in Electronics

ATM experience (preferred)

3–5 years field service

Tools

Analog & Digital voltmeters

Basic hand tools

Job description

Nautilus Hyosung America, Inc. is seeking a Field Service Engineer to service and maintain ATMs within a defined territory in the United States. The role requires on-site support, troubleshooting, repair, software loading and preventive maintenance.

The engineer will travel as needed, train others, manage spare parts, and complete administrative reports, while adhering to security procedures and customer SLA commitments.