ATM Field Service Engineer — On-Call & Travel Ready

Hyosung America, Inc; Wilmington (NC); On-site; USD 48,000 - 72,000; Full time

Job summary

Hyosung America, Inc. is seeking a Field Service Technician to service and maintain ATMs within a defined territory. The role requires on-site support, repair, maintenance and occasional travel, with training duties for new field engineers.

The position emphasizes customer service, adherence to service level agreements, and the ability to work independently with minimal supervision. A valid driver's license is required.

Qualifications

• Associates Degree in Electronics or equivalent experience; 3–5 years of field service experience preferred.
• Solid understanding of electronics and electro-mechanical equipment operation.
• Ability to use analog and digital voltmeters.
• Ability to use hand tools and lift heavy parts up to 80 lbs.
• Willingness to travel to other areas of the country as needed.

Responsibilities

• Install, repair, load software and maintain ATMs within defined geographic territory.
• Train bank staff or vendors on required maintenance tasks.
• Coordinate with internal and external support for maintenance.
• Maintain service levels as defined by customer contracts.
• Perform preventive maintenance and diagnostics on ATMs; perform testing and cleaning.
• Manage spare parts and follow inventory processes.
• Complete administrative reports within stated timelines.
• Work on shifts, including weekends/holidays; on-call duty with compensation.
• Provide exceptional customer service as a NHA representative.

Skills

Electronics knowledge

Electro-mechanical systems

Manual dexterity

Travel readiness

Education

Associates Degree in Electronics

Tools

Hand tools

Job description

Hyosung America, Inc. is seeking a Field Service Technician to service and maintain ATMs within a defined territory. The role requires on-site support, repair, maintenance and occasional travel, with training duties for new field engineers.

The position emphasizes customer service, adherence to service level agreements, and the ability to work independently with minimal supervision. A valid driver's license is required.