ATM Field Service Engineer - On-Call & Travel Ready

Retail ATM Solutions; Charlotte (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Nautilus Hyosung America, Inc. in Charlotte, NC is seeking a Field Service Engineer to service and maintain ATMs within a defined territory. You will perform installation, repair, software loading and preventive maintenance on ATM hardware and peripherals.

This role requires on-site work, travel across the country as needed, on-call rotation, and the ability to train others. Strong electro-mechanical troubleshooting skills and safe handling of parts are essential.

Qualifications

• Associate's Degree in Electronics or equivalent experience; ATM experience preferred, but not required.
• Solid understanding of electronics and electro-mechanical equipment operation.
• Ability to travel to other areas of the country if needed on occasion.
• On-Call duty required for all FSE positions. Compensation is provided for On-Call duty.

Responsibilities

• Installation, repair, software loading and maintenance of ATMs or other products in a defined geographic territory.
• Train bank staff or vendors on required maintenance tasks of equipment.
• Work with internal and external support departments required to provide maintenance support to the end user.
• Maintain all Service Level Agreements as defined per customer contract.
• Work on products and services of medium to high complexity.
• Occasional travel with short notice to areas outside your home geography may be required.
• Perform preventive maintenance functions of an ATM including diagnostics, testing and cleaning.
• Manage spare parts and follow all inventory processes.
• Complete administrative reports within time line allotted.
• Complete tasks as assigned by supervisor or applicable NHA staff members.

Education

Associate's Degree in Electronics or equivalent experience

Job description

Nautilus Hyosung America, Inc. in Charlotte, NC is seeking a Field Service Engineer to service and maintain ATMs within a defined territory. You will perform installation, repair, software loading and preventive maintenance on ATM hardware and peripherals.

This role requires on-site work, travel across the country as needed, on-call rotation, and the ability to train others. Strong electro-mechanical troubleshooting skills and safe handling of parts are essential.