ATM Deployment & Field Coordination Analyst

RiseMe; Columbus (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

Chase is seeking a Transaction Analyst in the ATM Monitoring Group to drive deployments, support technicians, and coordinate across Technology, Real Estate, and vendors to keep ATMs/TCRs up and healthy. The role emphasizes problem-solving, strong communication, and cross-team collaboration.

You will manage installations, replacements, and moves tied to real estate initiatives, while ensuring site readiness and timely issue resolution in a fast-paced enterprise environment.

Qualifications

• Experience supporting deployment and configuration of technology devices in a large, enterprise environment.
• Knowledge of ATM/TCR installation workflows and required roles for installs (technicians, vendors, and other trades).
• Ability to support installation activities remotely, guiding field technicians through steps and software load/configuration.

Responsibilities

• Manage ATM project execution for new installations, replacements, and temporary moves, ensuring milestones and readiness steps are met.
• Support active technician dispatches and device health monitoring to maximize ATM/TCR uptime.
• Coordinate with Technology, Real Estate, third-party suppliers, and vendor partners to align on schedules, dependencies, and site readiness.
• Act as a primary liaison between support groups to create clear pathways to issue resolution and escalation.
• Guide and support field technicians through installation steps and remote software load/configuration activities.
• Apply documented procedures and resolution playbooks while adapting to unique, real-time site conditions.
• Troubleshoot deployment and configuration issues using analytical problem-solving and structured triage.
• Manage concurrent issues in a fast-paced environment, including inbound/outbound calls and real-time status updates.
• Maintain accurate project and case documentation, including updates to project details and outcomes.
• Communicate clearly with both technology and non-technology stakeholders, setting expectations and next steps

Skills

Deployment coordination

ATM/TCR knowledge

Remote guidance

Troubleshooting

Multi-tasking

Clear communication

Stakeholder collaboration

Job description

Chase is seeking a Transaction Analyst in the ATM Monitoring Group to drive deployments, support technicians, and coordinate across Technology, Real Estate, and vendors to keep ATMs/TCRs up and healthy. The role emphasizes problem-solving, strong communication, and cross-team collaboration.

You will manage installations, replacements, and moves tied to real estate initiatives, while ensuring site readiness and timely issue resolution in a fast-paced enterprise environment.