ATM Operations Lead / Coordinator

Seneca Resources; Virginia (MN); On-site; USD 41,328 - 45,460; Part time

Benefits offered by this job

Competitive pay

Health, dental, and vision coverage

401(k) retirement plans

Job summary

A staffing and consulting firm is seeking an ATM Operations Lead / Coordinator in Virginia, MN to ensure the operational stability and performance of ATM services. This role requires advanced experience in ATM operations, excellent analytical and leadership skills, and a proactive approach to operational excellence. Responsibilities include overseeing ATM systems, driving process improvements, and collaborating with internal and external stakeholders. Ideal candidates are passionate about enhancing ATM lifecycle management in a fast-paced environment.

Qualifications

• Advanced experience in ATM operations or related financial systems.
• Strong expertise in incident management and operational performance.
• Proven leadership and decision-making abilities.
• Excellent communication and stakeholder engagement skills.

Responsibilities

• Oversee ATM systems and ensure high availability and performance.
• Lead incident management and operational enhancements initiatives.
• Coordinate testing for new or enhanced systems.
• Ensure adherence to operational standards and documentation.

Skills

ATM operations experience

Analytical skills

Incident management

Leadership

Stakeholder engagement

Organizational skills

Time-management

Education

Bachelor’s degree in Business Management or Information Technology

Job description

Position Title: ATM Operations Lead / Coordinator

Clearance Requirements: None

Position Status: Contract

Pay Rate: $30 - $33 per hour

Position Description

The ATM Operations Lead / Coordinator serves as the operational Subject Matter Expert (SME) responsible for ensuring the stability, availability, performance, and continuous improvement of a large-scale ATM environment. This role plays a critical part in both day-to-day operations and long-term strategy, partnering with cross-functional teams to enhance ATM lifecycle management, operational efficiency, security, and fraud mitigation.

The ideal candidate is a proactive operational leader with deep ATM operations experience, strong analytical skills, and the ability to influence outcomes across technical, business, and vendor teams. This position is well-suited for professionals who thrive in fast-paced, mission‑critical environments and are passionate about driving operational excellence.

Key Responsibilities

• Serve as the primary operational expert for ATM services, supporting daily operations, incident management, and strategic initiatives
• Lead proactive monitoring of ATM systems, alerts, and incidents to ensure high availability and performance
• Coordinate timely detection, escalation, resolution, and recovery of operational issues and outages
• Oversee recovery operations and root cause analysis following system or service disruptions
• Drive process improvement, optimization, and re‑engineering initiatives across ATM operations
• Support and coordinate unit and user acceptance testing for new or enhanced systems
• Collaborate with cross‑functional teams to integrate solutions with existing applications and ensure system compatibility
• Provide expert input into ATM analysis, design, and operational enhancement efforts
• Ensure adherence to operational standards related to system integrity, security, fraud mitigation, change control, and performance management
• Build strong partnerships with internal stakeholders, leadership, vendors, and service providers
• Develop and maintain clear documentation, tools, and knowledge resources to support operational continuity
• Contribute to enterprise projects, task forces, and continuous improvement initiatives
• Perform additional duties as required to support operational goals

Required Qualifications

• Advanced experience in ATM operations, ATM lifecycle management, or related financial systems operations
• Proven leadership experience with the ability to exercise sound judgment and influence outcomes
• Strong expertise in incident management, monitoring environments, and operational performance optimization
• Demonstrated ability to analyze complex operational issues and recommend effective, data‑driven solutions
• Experience leading cross‑functional initiatives, projects, or operational improvements
• Excellent verbal and written communication skills with strong stakeholder engagement capabilities
• Strong organizational, planning, and time‑management skills
• Ability to work effectively with all levels of staff, leadership, vendors, and external partners

Preferred Qualifications

• Bachelor’s degree in Business Management, Information Technology, or a related field
• 2+ years of experience managing operational or technical teams
• Experience supporting 24/7/365 operational environments
• Working knowledge of banking or financial services industry standards and practices
• Experience leveraging monitoring data to reduce downtime, improve reliability, and enhance customer experience

About Seneca Resources

At Seneca Resources, we are more than just a staffing and consulting firm, we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact.

When you work with Seneca, you’re choosing a company that invests in your success, celebrates your achievements, and connects you to meaningful work with leading organizations nationwide. We take the time to understand your goals and match you with roles that align with your skills and career path. Our consultants and contractors enjoy competitive pay, comprehensive health, dental, and vision coverage, 401(k) retirement plans, and the support of a dedicated team who will advocate for you every step of the way.

Seneca Resources is proud to be an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace where all qualified individuals are encouraged to apply.