ATM Deployment & Uptime Analyst

JPMorgan Chase; Columbus (OH); On-site; USD 65,000 - 85,000; Full time

Job summary

JPMorgan Chase in Columbus, OH, is seeking a Transaction Analyst to drive ATM/TCR deployments and restores service quickly through strong coordination and problem-solving. You will support projects including new installations, replacements, and temporary moves tied to real estate initiatives, serving as a liaison across Technology, Real Estate, vendors, and field technicians.

The role impacts customer transaction uptime and the health of a fleet of 15k+ ATMs/TCRs.

Qualifications

• Experience supporting deployment and configuration of technology devices in a large enterprise.
• Knowledge of ATM/TCR installation workflows and roles.
• Ability to guide field technicians remotely and perform software load/configuration.
• Strong troubleshooting and analytical problem-solving to resolve issues quickly.
• Ability to multi-task in a fast-paced environment and manage concurrent issues.

Responsibilities

• Manage ATM project execution for new installations, replacements, and temporary moves, ensuring milestones and readiness steps are met
• Support active technician dispatches and device health monitoring to maximize ATM/TCR uptime
• Coordinate with Technology, Real Estate, third-party suppliers, and vendor partners to align on schedules, dependencies, and site readiness
• Act as a primary liaison between support groups to create clear pathways to issue resolution and escalation
• Guide and support field technicians through installation steps and remote software load/configuration activities
• Apply documented procedures and resolution playbooks while adapting to unique, real-time site conditions
• Troubleshoot deployment and configuration issues using analytical problem-solving and structured triage
• Manage concurrent issues in a fast-paced environment, including inbound/outbound calls and real-time status updates
• Maintain accurate project and case documentation, including updates to project details and outcomes
• Communicate clearly with both technology and non-technology stakeholders, setting expectations and next steps

Skills

ATM deployments

Vendor liaison

Troubleshooting

Communication

Project coordination

Documentation

Job description

JPMorgan Chase in Columbus, OH, is seeking a Transaction Analyst to drive ATM/TCR deployments and restores service quickly through strong coordination and problem-solving. You will support projects including new installations, replacements, and temporary moves tied to real estate initiatives, serving as a liaison across Technology, Real Estate, vendors, and field technicians.

The role impacts customer transaction uptime and the health of a fleet of 15k+ ATMs/TCRs.