ATM Coordinator

Brink's Incorporated.; Lewiston (ME); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Profit sharing

401(k) with company match

Job summary

Brink's U.S. is seeking a dispatcher to promptly respond to inquiries by phone, fax, and e‑mail, coordinate field support, and ensure accurate reconciliation of deliveries and cash handling on site.

The role requires at least 6 months dispatcher experience, a valid driver's license, and compliance with DOT, firearms licensing, and guard card requirements. The company offers medical, dental, vision, life insurance, profit sharing, and a 401(k) plan with company match.

Qualifications

• Minimum 6 months of dispatcher experience.
• A valid driver's license.
• Satisfy all applicable Department of Transportation requirements.
• A valid firearms permit or ability to pass applicable firearms licensing requirements.
• A valid guard card or ability to obtain a guard card or any other required licenses.
• Be at least 21 years of age.

Responsibilities

• Respond to customer, manufacturer, and branch inquiries by phone, fax, and e‑mail; communicate issues and provide field support toward resolution on cash, Mas‑Hamilton locks, balancing/settlement and problems on site.
• Maintain the branch's ATM database and ensure access to emergency cash after hours.
• Provide monthly account update reports including ATMs, servicing branches, contacts, issues, and branch schedules.
• Investigate daily reconciliation issues and provide resolution codes to reconciliation.
• Maintain and distribute procedures to field personnel and educate them on customer requirements and processes.
• Cross train and perform other duties as assigned.
• Guard liability and assets.

Skills

Dispatcher experience

Customer service

Communication skills

Problem solving

Job description

Key Responsibilities:

• Promptly respond to customer, manufacturer, and branch inquiries by phone, fax, and e‑mail; communicate issues and provide field support toward resolution on all aspects including cash, Mas‑Hamilton locks, balancing/settlement and problems encountered on site
• Maintain the branch's ATM database and ensure that the branch has provisions to access emergency cash after regular business hours
• Provide monthly account update reports to include current number of ATMs and servicing branches, changes in account contacts, and any current issues or projects, and branch schedule performance
• Investigate daily issues from reconciliation by calling branch to investigate missed/unscheduled replenishment’s, amount loaded versus amount requested, overages/shortages and claims investigation; provide resolution code to reconciliation
• Maintain and distribute procedures to field personnel, educate field personnel on customer requirements and processes, coordinate and communicate with field personnel to ensure all operational changes are known
• Cross train and perform other duties as assigned
• Guard liability and assets

Minimum Qualifications:

• Minimum 6 months of experience as a dispatcher
• A valid driver's license
• Satisfy all applicable Department of Transportation requirements
• A valid firearms permit or ability to pass applicable firearms licensing requirements
• A valid guard card or ability to obtain a guard card or any other required licenses
• Be at least 21 years of age

Preferred Qualifications:

• 2 years of experience as a dispatcher
• Light mechanical aptitude

If you have the background and integrity we require and are looking for a challenging opportunity, we hope you will consider employment with Brink's U.S. We provide eligible employees medical, dental, vision and life insurance plans. In addition, we offer profit sharing opportunities and a 401(k) program with company match. If you are interested and meet the requirements for this position, please apply.