ATM Coordinator

Balance Innovations; New York (NY); On-site; USD 42,705 - 50,971; Full time

Benefits offered by this job

Medical, dental, vision, and life INS.

Profit-sharing opportunities

401(k) with company match

Job summary

Brink’s is seeking a dispatcher in New York to promptly respond to inquiries from customers, manufacturers, and branches by phone, fax, and email, coordinating resolution on cash handling, ATM services, and site issues.

You will maintain the branch ATM database, ensure access to emergency cash, and prepare monthly reports on ATMs, servicing branches, and operational changes. The role requires attention to reconciliation, compliance with transport rules, and safeguarding assets.

Qualifications

• Minimum 6 months of experience as a dispatcher.
• A valid driver’s license.
• Compliance with all applicable Department of Transportation requirements.
• A valid firearms permit or ability to pass applicable firearms licensing requirements.
• A valid guard card or ability to obtain a guard card or any other required licenses.
• At least 21 years of age.
• Preferred: 2 years of experience as a dispatcher.
• Preferred: Light mechanical aptitude.

Responsibilities

• Promptly respond to customer, manufacturer, and branch inquiries by phone, fax, and e‑mail; communicate issues and provide field support toward resolution on all aspects, including cash, Mas‑Hamilton locks, balancing/settlement and problems encountered on site.
• Maintain the branch’s ATM database and ensure the branch has provisions to access emergency cash after regular business hours.
• Provide monthly account update reports to include current number of ATMs and servicing branches, changes in account contacts, and any current issues or projects, and branch schedule performance.
• Investigate daily issues from reconciliation by calling branches to investigate missed/unscheduled replenishments, amount loaded versus amount requested, overages/shortages and claims investigation; provide resolution code to reconciliation.
• Maintain and distribute procedures to field personnel, educate field personnel on customer requirements and processes, coordinate and communicate with field personnel to ensure all operational changes are known.
• Cross train and perform other duties as assigned.
• Guard liability and assets.

Job description

Pay Range

$30.68 - $36.66 hourly.

Role Overview

Job Description Key Responsibilities:

• Promptly respond to customer, manufacturer, and branch inquiries by phone, fax, and e‑mail; communicate issues and provide field support toward resolution on all aspects, including cash, Mas‑Hamilton locks, balancing/settlement and problems encountered on site.
• Maintain the branch’s ATM database and ensure that the branch has provisions to access emergency cash after regular business hours.
• Provide monthly account update reports to include current number of ATMs and servicing branches, changes in account contacts, and any current issues or projects, and branch schedule performance.
• Investigate daily issues from reconciliation by calling branches to investigate missed/unscheduled replenishments, amount loaded versus amount requested, overages/shortages and claims investigation; provide resolution code to reconciliation.
• Maintain and distribute procedures to field personnel, educate field personnel on customer requirements and processes, coordinate and communicate with field personnel to ensure all operational changes are known.
• Cross train and perform other duties as assigned.
• Guard liability and assets.

Minimum Qualifications

• Minimum 6 months of experience as a dispatcher.
• A valid driver’s license.
• Compliance with all applicable Department of Transportation requirements.
• A valid firearms permit or ability to pass applicable firearms licensing requirements.
• A valid guard card or ability to obtain a guard card or any other required licenses.
• At least 21 years of age.

Preferred Qualifications

• 2 years of experience as a dispatcher.
• Light mechanical aptitude.

Benefits

Eligible employees receive medical, dental, vision, and life insurance plans. In addition, profit‑sharing opportunities and a 401(k) program with company match are offered.

Equal Opportunity Statement

Brink’s is an equal‑opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. Brink’s is also committed to providing a drug‑free workplace. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.