ATM Coordinator

Brink's; New York (NY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Profit sharing

401(k) with company match

Job summary

Brink's U.S. is seeking a dispatcher to promptly respond to inquiries by phone, fax, and e‑mail, providing field support and resolving on‑site issues including cash and lock systems.

The role includes maintaining the ATM database, reporting, and ensuring emergency cash access after hours. Qualified candidates will have at least 6 months of dispatcher experience, a valid driver’s license, DOT compliance, firearms licensing or the ability to obtain it, and a guard card or ability to obtain one;

Qualifications

• Minimum 6 months of experience as a dispatcher.
• A valid driver's license
• Satisfy all applicable Department of Transportation requirements
• A valid firearms permit or ability to pass applicable firearms licensing requirements
• A valid guard card or ability to obtain a guard card or any other required licenses
• Be at least 21 years of age
• Preferred: 2 years of experience as a dispatcher

Responsibilities

• Respond promptly to customer, manufacturer, and branch inquiries by phone, fax, and e‑mail; provide field support toward resolution on all aspects including cash, Mas‑Hamilton locks, balancing/settlement and on‑site problems
• Maintain the branch's ATM database and ensure access to emergency cash after hours
• Provide monthly account update reports with ATM counts, servicing branches, contacts, issues, and branch performance
• Investigate daily reconciliation issues and provide resolution codes
• Educate field personnel on requirements and coordinate operational changes
• Cross train and perform other duties as assigned
• Guard liability and assets

Skills

Dispatcher experience

Driver's license

DOT compliance

Firearms licensing

Guard card

Job description

Key Responsibilities:

• Promptly respond to customer, manufacturer, and branch inquiries by phone, fax, and e‑mail; communicate issues and provide field support toward resolution on all aspects including cash, Mas‑Hamilton locks, balancing/settlement and problems encountered on site
• Maintain the branch's ATM database and ensure that the branch has provisions to access emergency cash after regular business hours
• Provide monthly account update reports to include current number of ATMs and servicing branches, changes in account contacts, and any current issues or projects, and branch schedule performance
• Investigate daily issues from reconciliation by calling branch to investigate missed/unscheduled replenishment’s, amount loaded versus amount requested, overages/shortages and claims investigation; provide resolution code to reconciliation
• Maintain and distribute procedures to field personnel, educate field personnel on customer requirements and processes, coordinate and communicate with field personnel to ensure all operational changes are known
• Cross train and perform other duties as assigned
• Guard liability and assets

Minimum Qualifications:

• Minimum 6 months of experience as a dispatcher
• A valid driver's license
• Satisfy all applicable Department of Transportation requirements
• A valid firearms permit or ability to pass applicable firearms licensing requirements
• A valid guard card or ability to obtain a guard card or any other required licenses
• Be at least 21 years of age

Preferred Qualifications:

• 2 years of experience as a dispatcher
• Light mechanical aptitude

If you have the background and integrity we require and are looking for a challenging opportunity, we hope you will consider employment with Brink's U.S. We provide eligible employees medical, dental, vision and life insurance plans. In addition, we offer profit sharing opportunities and a 401(k) program with company match. If you are interested and meet the requirements for this position, please apply.