ATM Coordinator

Balance Innovations; Lewiston (ME); On-site; USD 66,190,924 - 79,085,260; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Profit sharing

Job summary

Brink's in Lewiston, ME is seeking a dispatcher to respond to customer and branch inquiries by phone, fax, and email, provide field support, and help balance and secure cash operations at the local branch.

The role requires a valid driver's license, DOT compliance, firearms permit eligibility, and a guard card; 21+; will cross-train and perform other duties while safeguarding assets and ensuring service levels.

Qualifications

• Six months minimum dispatcher experience.
• Valid driver’s license required.
• Satisfy DOT requirements.
• A firearms permit or ability to pass firearms licensing requirements.
• Guard card or ability to obtain one.
• Be at least 21 years of age.

Responsibilities

• Respond to customer, manufacturer, and branch inquiries by phone, fax, and e‑mail; provide field support toward resolution on cash, locks, balancing, and on-site issues.
• Maintain the branch’s ATM database and ensure access to emergency cash after hours.
• Provide monthly account update reports including ATM counts, servicing branches, contacts, and issues.
• Investigate reconciliation issues and provide resolution codes.
• Educate field personnel on processes and coordinate with them on policy changes.
• Cross train and perform other duties; guard liability and assets.

Skills

Dispatcher experience

Driver's license

DOT compliance

Firearms permit

Guard card

Age 21+

Job description

Pay Range: $23.10 - $27.60 Hourly (Specific to OHI, DEL, NY, CA, CO, WA, MD, CT, IL, NV, KY, MI, NJ, ME, MO, MA, MT)

About Brink's

Brink’s Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services.

Key Responsibilities

• Promptly respond to customer, manufacturer, and branch inquiries by phone, fax, and e‑mail; communicate issues and provide field support toward resolution on all aspects including cash, Mas‑Hamilton locks, balancing/settlement and problems encountered on site
• Maintain the branch’s ATM database and ensure that the branch has provisions to access emergency cash after regular business hours
• Provide monthly account update reports to include current number of ATM's and servicing branches, changes in account contacts, and any current issues or projects, and branch schedule performance
• Investigate daily issues from reconciliation by calling branch to investigate missed/unscheduled replenishment's, amount loaded versus amount requested, overages/shortages and claims investigation; provide resolution code to reconciliation
• Maintain and distribute procedures to field personnel, educate field personnel on customer requirements and processes, coordinate and communicate with field personnel to ensure all operational changes are known
• Cross train and perform other duties as assigned
• Guard liability and assets

Minimum Qualifications

• Minimum 6 months of experience as a dispatcher
• A valid driver’s license
• Satisfy all applicable Department of Transportation requirements
• A valid firearms permit or ability to pass applicable firearms licensing requirements
• A valid guard card or ability to obtain a guard card or any other required licenses
• Be at least 21 years of age

Preferred Qualifications

• 2 years of experience as a dispatcher
• Light mechanical aptitude

Benefits

Eligible employees receive medical, dental, vision, and life insurance plans. Additional benefits include profit sharing opportunities and a 401(k) program with company match.

Equal Opportunity Employer

Brink’s is an equal‑opportunity/affirmative‑action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. Brink’s is also committed to providing a drug‑free workplace.