ATM Operations & Dispatch Coordinator

Brink's Incorporated.; Lewiston (ME); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Profit sharing

401(k) with company match

Job summary

Brink's U.S. is seeking a dispatcher to promptly respond to inquiries by phone, fax, and e‑mail, coordinate field support, and ensure accurate reconciliation of deliveries and cash handling on site.

The role requires at least 6 months dispatcher experience, a valid driver's license, and compliance with DOT, firearms licensing, and guard card requirements. The company offers medical, dental, vision, life insurance, profit sharing, and a 401(k) plan with company match.

Qualifications

• Minimum 6 months of dispatcher experience.
• A valid driver's license.
• Satisfy all applicable Department of Transportation requirements.
• A valid firearms permit or ability to pass applicable firearms licensing requirements.
• A valid guard card or ability to obtain a guard card or any other required licenses.
• Be at least 21 years of age.

Responsibilities

• Respond to customer, manufacturer, and branch inquiries by phone, fax, and e‑mail; communicate issues and provide field support toward resolution on cash, Mas‑Hamilton locks, balancing/settlement and problems on site.
• Maintain the branch's ATM database and ensure access to emergency cash after hours.
• Provide monthly account update reports including ATMs, servicing branches, contacts, issues, and branch schedules.
• Investigate daily reconciliation issues and provide resolution codes to reconciliation.
• Maintain and distribute procedures to field personnel and educate them on customer requirements and processes.
• Cross train and perform other duties as assigned.
• Guard liability and assets.

Skills

Dispatcher experience

Customer service

Communication skills

Problem solving

Job description

Brink's U.S. is seeking a dispatcher to promptly respond to inquiries by phone, fax, and e‑mail, coordinate field support, and ensure accurate reconciliation of deliveries and cash handling on site.

The role requires at least 6 months dispatcher experience, a valid driver's license, and compliance with DOT, firearms licensing, and guard card requirements. The company offers medical, dental, vision, life insurance, profit sharing, and a 401(k) plan with company match.