ATM Coordinator

Brink's; New York (NY); On-site; USD 41,328 - 49,593; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Profit sharing

401(k) match

Job summary

Brink's in New York is seeking a dispatcher to support branch operations and ATM services. You will respond to inquiries by phone, fax, and email, help ensure cash access, and assist with reconciliation and reporting.

The role requires at least 6 months as a dispatcher, a valid driver's license, and DOT compliance. We offer a competitive hourly pay range, benefits, and opportunities for growth and ongoing training.

Qualifications

• 6 months minimum experience as a dispatcher.
• Valid driver’s license.
• Meet DOT requirements.
• Valid firearms permit or ability to obtain one.
• Valid guard card or ability to obtain one.
• Be at least 21 years old.

Responsibilities

• Respond to customer, manufacturer, and branch inquiries by phone, fax, and e‑mail; communicate issues and provide field support toward resolution on all aspects including cash, Mas‑Hamilton locks, balancing/settlement and problems encountered on site
• Maintain the branch’s ATM database and ensure that the branch has provisions to access emergency cash after regular business hours
• Provide monthly account update reports to include current number of ATM's and servicing branches, changes in account contacts, and any current issues or projects, and branch schedule performance
• Investigate daily issues from reconciliation by calling branch to investigate missed/unscheduled replenishment's, amount loaded versus amount requested, overages/shortages and claims investigation; provide resolution code to reconciliation
• Maintain and distribute procedures to field personnel, educate field personnel on customer requirements and processes, coordinate and communicate with field personnel to ensure all operational changes are known
• Cross train and perform other duties as assigned
• Guard liability and assets

Skills

Dispatcher experience

Driver's license

DOT requirements

Firearms permit

Guard card

Age 21+

Job description

Pay Range

$30.68 - $36.66 Hourly

(Specific to OHI,DEL,NY,CA,CO,WA,MD,CT,IL,NV,,KY,MI,NJ,ME,MO,MA,MT)

Key Responsibilities

• Promptly respond to customer, manufacturer, and branch inquiries by phone, fax, and e‑mail; communicate issues and provide field support toward resolution on all aspects including cash, Mas‑Hamilton locks, balancing/settlement and problems encountered on site
• Maintain the branch’s ATM database and ensure that the branch has provisions to access emergency cash after regular business hours
• Provide monthly account update reports to include current number of ATM's and servicing branches, changes in account contacts, and any current issues or projects, and branch schedule performance
• Investigate daily issues from reconciliation by calling branch to investigate missed/unscheduled replenishment's, amount loaded versus amount requested, overages/shortages and claims investigation; provide resolution code to reconciliation
• Maintain and distribute procedures to field personnel, educate field personnel on customer requirements and processes, coordinate and communicate with field personnel to ensure all operational changes are known
• Cross train and perform other duties as assigned
• Guard liability and assets

Minimum Qualifications

• Minimum 6 months of experience as a dispatcher
• A valid driver’s license
• Satisfy all applicable Department of Transportation requirements
• A valid firearms permit or ability to pass applicable firearms licensing requirements
• A valid guard card or ability to obtain a guard card or any other required licenses
• Be at least 21 years of age

Preferred Qualifications

• 2 years of experience as a dispatcher
• Light mechanical aptitude

Benefits

We provide eligible employees medical, dental, vision and life insurance plans. In addition, we offer profit sharing opportunities and a 401(k) program with company match.

Equal Employment Opportunity

Brink’s is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information, or history or any other characteristic protected by law. Brink’s is also committed to providing a drug‑free workplace.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.