ATM Coordinator

Brink’s Inc; Lewiston (ME); On-site; USD 31,684 - 38,572; Full time

Benefits offered by this job

Health insurance

Profit sharing

401(k) program

Job summary

Brink's Company is seeking a dispatcher in Lewiston, ME to promptly respond to inquiries by phone, fax, and e-mail, and to support field operations with cash handling, locks, and balancing. You will maintain ATM databases and produce monthly reports for branch performance.

The role requires 6 months of dispatcher experience, a valid CDL/driver’s license, and DOT compliance. Eligible candidates may also hold a firearms permit and a guard card or be able to obtain them.

Qualifications

• Minimum 6 months of experience as a dispatcher.
• A valid driver’s license.
• Satisfy all applicable Department of Transportation requirements.
• A valid firearms permit or ability to pass applicable firearms licensing requirements.
• A valid guard card or ability to obtain a guard card or any other required licenses.
• Be at least 21 years of age.

Responsibilities

• Promptly respond to customer, manufacturer, and branch inquiries by phone, fax, and e-mail; communicate issues and provide field support toward resolution on all aspects including cash, Mas-Hamilton locks, balancing/settlement and problems encountered on site
• Maintain the branch’s ATM database and ensure that the branch has provisions to access emergency cash after regular business hours
• Provide monthly account update reports to include current number of ATM's and servicing branches, changes in account contacts, and any current issues or projects, and branch schedule performance
• Investigate daily issues from reconciliation by calling branch to investigate missed/unscheduled replenishment's, amount loaded versus amount requested, overages/shortages and claims investigation; provide resolution code to reconciliation
• Maintain and distribute procedures to field personnel, educate field personnel on customer requirements and processes, coordinate and communicate with field personnel to ensure all operational changes are known
• Cross train and perform other duties as assigned
• Guard liability and assets

Skills

Dispatcher experience

Excellent communication

Customer service

Job description

Pay Range

$23.10 - $27.60 Hourly (Specific to OHI,DEL,NY,CA,CO,WA,MD,CT,IL,NV,,KY,MI,NJ,ME,MO,MA,MT)

About Brink's

The Brink’s Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 51 countries serves customers in more than 100 countries.

We believe in building partnerships that secure commerce and doing that requires fostering an engaged culture that values people with different backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow.

Job Description

Key Responsibilities

• Promptly respond to customer, manufacturer, and branch inquiries by phone, fax, and e-mail; communicate issues and provide field support toward resolution on all aspects including cash, Mas-Hamilton locks, balancing/settlement and problems encountered on site
• Maintain the branch’s ATM database and ensure that the branch has provisions to access emergency cash after regular business hours
• Provide monthly account update reports to include current number of ATM's and servicing branches, changes in account contacts, and any current issues or projects, and branch schedule performance
• Investigate daily issues from reconciliation by calling branch to investigate missed/unscheduled replenishment's, amount loaded versus amount requested, overages/shortages and claims investigation; provide resolution code to reconciliation
• Maintain and distribute procedures to field personnel, educate field personnel on customer requirements and processes, coordinate and communicate with field personnel to ensure all operational changes are known
• Cross train and perform other duties as assigned
• Guard liability and assets

Minimum Qualifications

• Minimum 6 months of experience as a dispatcher
• A valid driver’s license
• Satisfy all applicable Department of Transportation requirements
• A valid firearms permit or ability to pass applicable firearms licensing requirements
• A valid guard card or ability to obtain a guard card or any other required licenses
• Be at least 21 years of age

Preferred Qualifications

• 2 years of experience as a dispatcher
• Light mechanical aptitude

We provide eligible employees medical, dental, vision and life insurance plans. In addition, we offer profit sharing opportunities and a 401(k) program with company match.

Brink’s is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information, or history or any other characteristic protected by law. Brink’s is also committed to providing a drug‑free workplace. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.