Atlanta Hub Training & Operations Lead

Hayward Holdings, Inc.; Atlanta (GA); On-site; USD 65,000 - 95,000; Full time

Job summary

Hayward Holdings Inc. in Atlanta, GA seeks a Hub Training Manager to lead HUB operations and develop training programs for the extended market of customers and employees. You will design training content, manage events from classroom to webinars, and ensure ready access to parts.

Travel 15–20% is required, with collaboration across regional teams. The role requires 3+ years in customer or technical training, strong communication and organizational skills, and proficiency in MS Office.

Qualifications

• 3+ years of experience in a customer/technical support or training role within the pool industry.
• Experience leading large-group training events.
• Strong communication skills with a customer-focused approach.
• Organized, with the ability to plan, prioritize, and manage multiple tasks.
• Proficiency in MS Office; familiarity with CRM and ERP platforms preferred.

Responsibilities

• Develop and execute the training strategy for Hayward customers and employees in the extended market area.
• Create training content, materials, and courses (video, digital, printed).
• Plan and execute training events (classroom, in-field, hands-on, large group, webinars).
• Stock, manage, and fulfill a local supply of parts for repairs.
• Collaborate with Regional Training Managers and HUB Operations Managers to share best practices.
• Oversee HUB Support Specialists and manage MTV scheduling and upkeep.

Skills

Customer support

Training experience

Communication skills

Organizational skills

Problem solving

MS Office

Tools

Salesforce

D365

Job description

Hayward Holdings Inc. in Atlanta, GA seeks a Hub Training Manager to lead HUB operations and develop training programs for the extended market of customers and employees. You will design training content, manage events from classroom to webinars, and ensure ready access to parts.

Travel 15–20% is required, with collaboration across regional teams. The role requires 3+ years in customer or technical training, strong communication and organizational skills, and proficiency in MS Office.