Hub Training & Operations Leader

Hayward Holdings, Inc.; Phoenix (AZ); On-site; USD 70,000 - 110,000; Full time

Job summary

Hayward Holdings, Inc. in Phoenix, AZ is seeking a Hub Training Manager to lead training initiatives for customers and employees in the extended market area.

The role is based at the Phoenix HUB and involves coordinating training events, managing HUB inventory, and supporting service dispatch for key builders and dealers. The ideal candidate will have 3+ years in a customer/technical support or training role within the pool industry, strong communication skills, and experience with CRM and ERP

Qualifications

• 3+ years in a customer/technical support or training role within the pool industry.
• Experience leading large-group training events is preferred.
• Strong communication skills with a customer-focused approach to business.
• Organized, able to plan, prioritize and multi-task.

Responsibilities

• Develop and execute a training plan for Hayward customers and employees in the extended market area.
• Stock, manage, and fulfill a local supply of parts needed for repairs.
• Operate a local service call dispatch function for key builders/dealers.
• Manage HUB Support Specialists and collaborate with regional teams to share best practices.
• Travel within the extended market area (approximately 15–20%).

Skills

Customer/technical support

Training

Communication skills

Organized

Problem solving

MS Office

CRM (Salesforce)

ERP (D365)

Lifting 60 lbs

Power tools (drill)

Travel coordination

Tools

CRM (Salesforce)

ERP (D365)

Job description

Hayward Holdings, Inc. in Phoenix, AZ is seeking a Hub Training Manager to lead training initiatives for customers and employees in the extended market area.

The role is based at the Phoenix HUB and involves coordinating training events, managing HUB inventory, and supporting service dispatch for key builders and dealers. The ideal candidate will have 3+ years in a customer/technical support or training role within the pool industry, strong communication skills, and experience with CRM and ERP