Hub Training & Service Operations Manager

Hayward Water, LLC; Atlanta (GA); On-site; USD 55,000 - 85,000; Full time

Job summary

Hayward Holdings Inc. in Atlanta, GA is seeking a HUB Operations Training Manager to lead regional training, inventory, and service delivery for extended market customers and partners.

This hands-on role focuses on developing programs to train sales, installers, and technicians on Hayward products. You will stock and fulfill local parts, manage dispatch for service calls, and collaborate with regional teams to share best practices while driving business growth and customer satisfaction.

Qualifications

• 3+ years of experience in a customer/technical support or training role within the pool industry.
• Preferred experience leading large-group training events.
• Strong communication skills, with a customer-focused approach to business.
• Organized, with the ability to plan, prioritize, and work on multiple concurrent tasks.
• Resourceful, with strong attention to detail and good problem-solving skills.
• Strong computer skills, with proficiency in MS Office and other system tools.
• Experience with CRM (such as Salesforce) and ERP (such as D365) platforms is preferred.
• Must be able to lift 60 lbs
• Must be able to use power tools such as a drill
• Will have to report to the HUB Monday-Friday

Responsibilities

• Develop and execute training plans to drive proficiency in selling, installing, programming, and repairing Hayward products.
• Stock, manage, and fulfill a local supply of parts.
• Manage local service call dispatch for key builders/dealers.
• Plan and execute training events (classroom, in-field, webinars, etc.).
• Oversee HUB Support Specialists and coordinate with Hayward staff as needed.
• Create training content, materials, and courses (video, digital, printed).
• Regularly collaborate with Regional Training Managers and HUB Operations Managers to share best practices.
• Stock, manage, and fulfill a local supply of parts needed for repairs.

Skills

Customer-focused

Communication skills

Organizational skills

Problem-solving

Multi-tasking

Tools

MS Office

Salesforce

D365

Job description

Hayward Holdings Inc. in Atlanta, GA is seeking a HUB Operations Training Manager to lead regional training, inventory, and service delivery for extended market customers and partners.

This hands-on role focuses on developing programs to train sales, installers, and technicians on Hayward products. You will stock and fulfill local parts, manage dispatch for service calls, and collaborate with regional teams to share best practices while driving business growth and customer satisfaction.