Hub Training Manager

Hayward Water, LLC; Phoenix (AZ); On-site; USD 60,000 - 90,000; Full time

Job summary

Hayward Holdings Inc. is seeking a HUB Training & Operations Lead based in Phoenix, AZ. You will develop and execute training plans to equip extended market customers and employees with skills to sell, install, program, troubleshoot, and repair Hayward products.

You will stock and fulfill local parts, manage a service call dispatch function for builders and dealers, lead HUB Support Specialists, coordinate events, and collaborate with regional teams to share best practices. Travel req ~15–20%.

Qualifications

• 3+ years in a customer/technical support or training role within the pool industry.

Responsibilities

• Develop and execute training plans for the extended market area.
• Stock, manage, and fulfill a local supply of parts.
• Manage local service call dispatch for key builders/dealers.
• Lead HUB Support Specialists.

Skills

Customer-focused

Training leadership

Strong communication

Organized

Problem solving

MS Office proficiency

CRM familiarity (Salesforce)

ERP familiarity (D365)

Tools

Salesforce CRM

ERP (D365)

Job description

Hayward Holdings Inc. (NYSE "HAYW") is one of the leading manufacturers of residential swimming pool equipment in the world, with a significant presence in the commercial pool market that is continuously growing.

Hayward designs, manufactures, and markets a full line of residential and commercial pool and spa equipment including pumps, filters, heating, cleaners, salt chlorinators, automation, lighting, safety, flow control and energy solutions at our company owned facilities.

Headquartered in Charlotte, North Carolina, Hayward also has facilities in Tennessee, Arizona, and Rhode Island, Georgia, as well as Canada, Spain, France, Australia, and China.

This role is based in our Phoenix, AZ, HUB facility, which provides customers in the extended market area with hands-on training, quick-access parts supply, and other types of support.

This position is responsible for driving a market-leading customer experience by managing HUB operations, as follows:

Develop and execute a plan to provide customers and employees in the extended market area with training to drive proficiency in selling, installing, programming, troubleshooting, and repairing Hayward products.

Develop and execute a plan to stock, manage, and fulfill a local supply of key parts.

Develop and execute a local service call dispatch function for key builders/dealers.

Develop and execute additional programs to support the local Sales and Tech Service teams as required to drive business growth and customer acquisition.

Manage and direct the activities of the HUB Support Specialists, which report directly to this position.

Design and execute the training strategy for Hayward customers and employees in the extended market area.

Collaborate with the local Hayward team to identify training needs.

Develop a comprehensive training plan (course offerings, calendar of events, etc.).

Create training content, materials, and courses (video, digital, and printed).

Plan and execute training events (classroom, in-field, hands-on, large group, small group, industry events, webinars).

Manage administrative tasks associated with events (registration, food, supplies, giveaways, etc.).

When needed, coordinate with other Hayward staff to assist with event setup, facilitation, and administration.

Regularly collaborate with Regional Training Managers and HUB Operations Managers across markets to develop content and share best practices.

Stock, manage, and fulfill a local supply of parts needed for repairs.

Work with the local Hayward team and corporate contacts to determine SKUs and quantities for HUB inventory.

Regularly review and update: Stocking plans to identify changes (increases, reductions, new product additions, etc.).

In-stock positions, replenishing as needed.

Ensure timely fulfillment of parts ordered through the HUB—via shipment or local pickup.

Execute additional support functions, including but not limited to:

Manage the Mobile Technology Vehicle (MTV): Oversee MTV scheduling for the local market.

Ensure regular maintenance and upkeep (inspections, oil changes, cleaning, registration, etc.).

Keep MTV displays current with the latest products relevant to the market.

Collaborate with local Hayward teams to execute proactive customer outreach efforts, such as:

Announcing upcoming HUB events.

Promoting training sessions and opportunities.

Communicating new products and promotions.

Reconnecting with low-volume customers to understand needs and offer support.

Support the local District Technical Manager (DTM) team by establishing a process to receive and place their orders for warranty and no-charge shipments.

Travel: This position requires travel within the extended market area - approximately 15-20% of total working hours.

Qualifications Required

• 3+ years of experience in a customer/technical support or training role within the pool industry.
• Preferred experience leading large-group training events.
• Strong communication skills, with a customer-focused approach to business.
• Organized, with the ability to plan, prioritize, and work on multiple concurrent tasks.
• Resourceful, with strong attention to detail and good problem-solving skills.
• Strong computer skills, with proficiency in MS Office and other system tools.
• Experience with CRM (such as Salesforce) and ERP (such as D365) platforms is preferred.
• Must be able to lift 60 lbs.
• Must be able to use power tools such as a drill.
• Will have to report to the HUB Monday-Friday.