Atlanta: Front Desk

Sweat Cycle; Atlanta (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Sweat Cycle in Atlanta seeks passionate, service-oriented individuals for a front desk role. You will provide high level customer service, assist Studio Management, and support instructors to ensure smooth class check-ins.

The position requires hyper-organization, multitasking, excellent communication, and a positive, professional demeanor. Weekend/holiday shifts and some early morning/midday/late evening availability are expected. Join a team that values brand aesthetic and camaraderie.

Qualifications

• Customer service experience required.
• Ability to prioritize and multitask in a fast-paced environment.
• Self-starter with initiative and minimal direction.
• Excellent communication across diverse personalities.
• Strong problem-solving and customer service focus.
• Positive, can-do attitude.
• Professional phone and email etiquette.
• Superior organizational skills.
• Flexible schedule including weekends, holidays, and some early morning/midday/late evening shifts.

Responsibilities

• Provide high level customer service and hospitality to clients.
• Assist Studio Management in daily studio tasks and projects.
• Maintain a positive attitude and take initiative.
• Support instructors to ensure a successful class check-in process.
• Work as a cohesive team with all staff members to ensure efficiency and camaraderie.
• Assist with training and coaching of new front desk hires.
• Maintain product knowledge for all studio retail operations.
• Maintain the brand aesthetic, appearance, atmosphere and culture.

Job description

We are seeking passionate, service-oriented, positive and hard-working individuals with a love for health and fitness and an excitement for our brand. We are looking for hyper-organized, efficient, forward-thinking problem-solvers with exceptional interpersonal skills and attention to detail.

Responsibilities:

• Provide high level customer service and hospitality to clients
• Assist the Studio Management in daily studio tasks and projects
• Maintain a positive attitude and take initiative
• Provide support to the instructors to ensure a successful class check-in process
• Work as a cohesive team with all staff members to ensure efficiency and camaraderie
• Assist with the training and coaching of new hires for the front desk staff team
• Maintain product knowledge for all studio retail operations
• Maintain the distinct brand aesthetic, appearance, atmosphere and culture

Requirements:

• Must have customer service experience
• Must have the ability to prioritize and multi-task within a fast-paced environment
• Must be willing to initiate tasks and perform duties without direction
• Must have excellent communication skills and be able to work with a wide range of personalities
• Must have outstanding customer service and problem solving skills
• Must have a positive, can-do attitude
• Must have a friendly and professional phone and email etiquette
• Must have superior organizational skills
• Must have the flexibility to work a non-traditional schedule - MUST HAVE WEEKEND, HOLIDAY AND SOME EARLY MORNING/MIDDAY/LATE EVENING WEEKDAY AVAILABILITY

Physical Requirements:

• Must be able to work in a fast paced environment