Guest Experience Lead - Fitness Studio Front Desk

Sweat Cycle; Atlanta (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Sweat Cycle in Atlanta seeks passionate, service-oriented individuals for a front desk role. You will provide high level customer service, assist Studio Management, and support instructors to ensure smooth class check-ins.

The position requires hyper-organization, multitasking, excellent communication, and a positive, professional demeanor. Weekend/holiday shifts and some early morning/midday/late evening availability are expected. Join a team that values brand aesthetic and camaraderie.

Qualifications

• Customer service experience required.
• Ability to prioritize and multitask in a fast-paced environment.
• Self-starter with initiative and minimal direction.
• Excellent communication across diverse personalities.
• Strong problem-solving and customer service focus.
• Positive, can-do attitude.
• Professional phone and email etiquette.
• Superior organizational skills.
• Flexible schedule including weekends, holidays, and some early morning/midday/late evening shifts.

Responsibilities

• Provide high level customer service and hospitality to clients.
• Assist Studio Management in daily studio tasks and projects.
• Maintain a positive attitude and take initiative.
• Support instructors to ensure a successful class check-in process.
• Work as a cohesive team with all staff members to ensure efficiency and camaraderie.
• Assist with training and coaching of new front desk hires.
• Maintain product knowledge for all studio retail operations.
• Maintain the brand aesthetic, appearance, atmosphere and culture.

Job description

Sweat Cycle in Atlanta seeks passionate, service-oriented individuals for a front desk role. You will provide high level customer service, assist Studio Management, and support instructors to ensure smooth class check-ins.

The position requires hyper-organization, multitasking, excellent communication, and a positive, professional demeanor. Weekend/holiday shifts and some early morning/midday/late evening availability are expected. Join a team that values brand aesthetic and camaraderie.