Athletics Ticketing Specialist — Part-Time

Brown University; United States; On-site; USD 19,000 - 28,000; Part time

Job summary

Brown University Athletics in Providence, Rhode Island is seeking an Athletics Ticket Representative for a part-time, 11-month seasonal role. You will sell tickets and manage will-call at home events, providing friendly service and accurate processing.

The position requires experience in customer service or hospitality, familiarity with ticketing systems (AudienceView), and basic computer skills, with emphasis on PCI cash handling compliance and inclusivity.

Qualifications

• Prior experience in customer service or hospitality.
• Prior experience with event tickets or cash handling.
• Ability to handle conflict and pressure and direct questions and complaints.
• Basic proficiency in Excel, Word, internet and email capabilities.

Responsibilities

• Providing excellent customer service at home athletic events.
• Process sales in AudienceView ticketing system.
• Ensure PCI compliance with cash control process.
• Managing complimentary tickets at will-call.
• Scanning tickets and all-season passes.
• Assisting guests with online ticket purchases at varied athletic events.
• Assisting guests to their seats and/or reviewing their tickets to monitor access to reserved seats/hospitality sections.

Skills

Customer service

Cash handling

Ticketing knowledge

Point of sale

Tools

AudienceView

Job description

Brown University Athletics in Providence, Rhode Island is seeking an Athletics Ticket Representative for a part-time, 11-month seasonal role. You will sell tickets and manage will-call at home events, providing friendly service and accurate processing.

The position requires experience in customer service or hospitality, familiarity with ticketing systems (AudienceView), and basic computer skills, with emphasis on PCI cash handling compliance and inclusivity.