Athlete-First Retail Operations Specialist

DICK'S Sporting Goods, Inc.; Greensboro (NC); On-site; USD 28,000 - 38,000; Full time

Job summary

DICK’S Sporting Goods is seeking a Specialist – Off Field Operations to support critical in-store processes and keep the store athlete-ready. You will engage athletes, deliver product knowledge, and help drive a best-in-class shopping experience.

The role emphasizes teamwork, operating efficiency, and adherence to safety and store standards while guiding customers through services and programs.

Qualifications

• High School Diploma or Equivalent.
• 1-3 years of experience.
• Previous retail or customer-facing experience preferred.

Responsibilities

• Delivers an outstanding athlete experience by proactively engaging athletes to understand needs and provide clear, accurate information about products.
• Anticipates athlete needs and actively drives sales through product and services recommendations.
• Assists with onboarding and training of new and existing team members as a subject matter expert.
• Serves as go-to expert in designated process categories to ensure smooth execution and high productivity.
• Maintains merchandising and presentation standards, price changes, inventory presentation and replenishment.
• Promotes participation in company programs such as loyalty, warranty sales, and private label card enrollment.

Skills

Customer service

Retail sales

Team player

Education

High School Diploma

Job description

DICK’S Sporting Goods is seeking a Specialist – Off Field Operations to support critical in-store processes and keep the store athlete-ready. You will engage athletes, deliver product knowledge, and help drive a best-in-class shopping experience.

The role emphasizes teamwork, operating efficiency, and adherence to safety and store standards while guiding customers through services and programs.