Athlete-First On-Floor Ops Specialist

Dick's Sporting Goods; New York (NY); On-site; USD 26,000 - 37,000; Full time

Job summary

DICK'S Sporting Goods is seeking a Specialist - On Field Operations to deliver an outstanding athlete experience in-store. You will engage customers, share product knowledge, and drive sales while upholding merchandising standards and floor presentation.

The role emphasizes teamwork, coaching of new staff, and adherence to safety and loss-prevention procedures to ensure a high-quality shopping environment for athletes of all abilities.

Qualifications

• High School Diploma or Equivalent is required.
• 1-3 years of experience in retail or customer-facing roles preferred.
• Experience with merchandising and store presentation is a plus.

Responsibilities

• Delivers an outstanding athlete experience by engaging customers and providing clear product information.
• Onboards and trains new team members as the store area expert.
• Maintains floor sets, signage, and price changes to ensure accurate presentation.
• Supports participation in loyalty, warranties, and credit card enrollment programs.
• Creates a welcoming, respectful store environment for teammates and customers.
• Adheres to safety, loss prevention, and operational procedures.

Skills

Customer-facing experience

Retail experience

Teamwork

Education

High School Diploma or Equivalent

Job description

DICK'S Sporting Goods is seeking a Specialist - On Field Operations to deliver an outstanding athlete experience in-store. You will engage customers, share product knowledge, and drive sales while upholding merchandising standards and floor presentation.

The role emphasizes teamwork, coaching of new staff, and adherence to safety and loss-prevention procedures to ensure a high-quality shopping environment for athletes of all abilities.