Athlete-First Field Operations Specialist

DICK'S Sporting Goods, Inc.; North Hills (PA); On-site; USD 17,000 - 22,000; Full time

Job summary

DICK'S Sporting Goods is hiring a Specialist – On Field Operations to ensure a high-quality athlete experience in-store. You will engage customers, provide product knowledge, and support on-floor processes to keep merchandise available and accessible.

In this role, you will help onboard new staff, maintain visual standards, and promote company programs while upholding safety and loss-prevention practices. Join a team focused on service and performance.

Qualifications

• High school diploma or equivalent required.
• 1+ year retail or customer-facing experience preferred.
• Strong communication and product knowledge.

Responsibilities

• Delivers an outstanding athlete experience by engaging customers and providing accurate product information.
• Anticipates customer needs and drives sales through recommendations.
• Assists with onboarding and training of new team members and share store knowledge.
• Acts as go-to expert in designated process areas to ensure smooth operations.
• Maintains store merchandising and presentation standards per floor plans and signage.
• Supports loyalty programs, warranties, and credit card enrollments.
• Creates an inclusive store environment where teammates and customers are welcomed.
• Adheres to safety, loss prevention, and standard operating procedures.

Skills

Customer service

Sales

Communication

Education

High School Diploma or Equivalent

Job description

DICK'S Sporting Goods is hiring a Specialist – On Field Operations to ensure a high-quality athlete experience in-store. You will engage customers, provide product knowledge, and support on-floor processes to keep merchandise available and accessible.

In this role, you will help onboard new staff, maintain visual standards, and promote company programs while upholding safety and loss-prevention practices. Join a team focused on service and performance.