Athlete-First Field Operations Specialist

Dick's Sporting Goods; Pittsburgh (Allegheny County); On-site; USD 32,000 - 46,000; Full time

Job summary

At DICK'S Sporting Goods, we strive to equip athletes and deliver world-class experiences on the sales floor. The Specialist - On Field Operations combines operational excellence with an athlete-first mindset to ensure a consistent, high-quality store experience.

You'll be part of a team that values discipline, energy, and service, with responsibilities spanning merchandising, pricing, product availability, and customer engagement.

Qualifications

• High School Diploma or Equivalent.
• 1-3 years of experience.
• Previous retail or customer-facing experience preferred.

Responsibilities

• Delivers an outstanding athlete experience by proactively engaging athletes to understand their shopping needs and provide clear, accurate, and knowledgeable information about products and assortment.
• Assists with onboarding and training of new and existing team members (as subject matter expert of their area of the store), focusing on best practices, expectational selling skills, and key operational processes.
• Demonstrates efficiency and effectiveness in process execution while maintaining an athlete-first mindset; ensures products are ready for athletes to purchase and athletes are engaged when, where, and how they want.
• Upholds company merchandising and presentation standards by following established floor set plans, signage requirements, price changes, inventory presentation, replenishment standards, etc.
• Promotes and drives customer participation in company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).
• Creates a store environment where everyone, both teammates and athletes, are always welcome and treated with respect. Adheres to established policies and procedures related to safety, loss prevention and standard operating procedures, as well as to laws/guidelines of external governing entities.

Education

High School Diploma or Equivalent

Job description

At DICK'S Sporting Goods, we strive to equip athletes and deliver world-class experiences on the sales floor. The Specialist - On Field Operations combines operational excellence with an athlete-first mindset to ensure a consistent, high-quality store experience.

You'll be part of a team that values discipline, energy, and service, with responsibilities spanning merchandising, pricing, product availability, and customer engagement.