Athlete-First Field Operations Specialist

DICK'S Sporting Goods, Inc.; Chula Vista (CA); On-site; USD 28,000 - 39,000; Full time

Job summary

DICK'S Sporting Goods, Inc. is seeking a Specialist – On Field Operations to deliver an exceptional athlete experience by engaging customers, explaining products, and maintaining store standards across merchandising, pricing, and product availability.

You will collaborate with teammates to onboard and train staff, promote company programs, and ensure safety and loss prevention policies are followed. Prior retail or customer-facing experience is preferred, and a high school diploma is required.

Qualifications

• 1-3 years of experience in retail or customer-facing roles preferred.
• Excellent customer service and communication skills required.
• Ability to work as part of a team and adapt to store needs.

Responsibilities

• Delivers an outstanding athlete experience by engaging athletes to understand shopping needs and provide product information.
• Drives sales through product recommendations and understanding athlete needs.
• Onboard and train new and existing team members as a store expert in designated areas.
• Serves as a go-to expert ensuring smooth execution of key processes and high productivity.
• Maintains merchandising and presentation standards, signage, pricing, inventory, and replenishment.
• Promotes and drives participation in company programs (loyalty, warranty, private label).
• Creates an inclusive store environment where teammates and athletes are welcome and respected.
• Adheres to safety, loss prevention, and operating procedures, including external regulations.

Skills

Customer service

Communication

Teamwork

Education

High School Diploma or Equivalent

Job description

DICK'S Sporting Goods, Inc. is seeking a Specialist – On Field Operations to deliver an exceptional athlete experience by engaging customers, explaining products, and maintaining store standards across merchandising, pricing, and product availability.

You will collaborate with teammates to onboard and train staff, promote company programs, and ensure safety and loss prevention policies are followed. Prior retail or customer-facing experience is preferred, and a high school diploma is required.