Athlete Experience & Field Ops Specialist

Dick's Sporting Goods; Lynchburg (VA); On-site; USD 21,000 - 32,000; Full time

Job summary

DICK'S Sporting Goods is seeking a Specialist - On Field Operations to deliver an outstanding athlete experience in-store by engaging customers, advising on products, and ensuring accurate pricing and availability. Qualifying candidates should have a High School Diploma or equivalent and 1–3 years of retail or customer-facing experience; prior store training and teamwork are valued.

Join a team that emphasizes inclusion, coaching, and exceptional service while adhering to safety and

Qualifications

• High School Diploma or Equivalent
• 1-3 years of experience
• Previous retail or customer-facing experience preferred

Responsibilities

• Delivers an outstanding athlete experience by proactively engaging athletes to understand their shopping needs and create a world-class athlete experience and providing clear, accurate, and knowledgeable information about products and assortment.
• Assists with onboarding and training of new and existing team members (as subject matter expert of their area of the store).
• Demonstrates efficiency and effectiveness in process execution while maintaining an athlete-first mindset; ensures products are ready for athletes to purchase and athletes are engaged.
• Upholds company merchandising and presentation standards by following floor set plans, signage requirements, price changes, inventory presentation, and replenishment standards.
• Promotes and drives customer participation in company programs (customer loyalty, warranty sales, private label credit card enrollment, etc.).
• Creates a store environment where everyone is welcome and treated with respect; adheres to safety, loss prevention and SOPs, and external laws/guidelines.

Education

High School Diploma or Equivalent

1-3 years of experience

Previous retail or customer-facing experience preferred

Job description

DICK'S Sporting Goods is seeking a Specialist - On Field Operations to deliver an outstanding athlete experience in-store by engaging customers, advising on products, and ensuring accurate pricing and availability. Qualifying candidates should have a High School Diploma or equivalent and 1–3 years of retail or customer-facing experience; prior store training and teamwork are valued.

Join a team that emphasizes inclusion, coaching, and exceptional service while adhering to safety and