Athlete-First Field Operations Captain & Store Leader

DICK'S Sporting Goods, Inc.; Kentucky; On-site; USD 45,000 - 59,000; Full time

Job summary

DICK’S Sporting Goods is seeking a Team Captain of On Field Operations to lead store teams in delivering an athlete-first shopping experience. You will coach teammates, manage priorities, and ensure strong merchandising and guest service across all customer-facing areas.

The role emphasizes coaching, scheduling, and maintaining store standards while achieving payroll and financial goals. A strong focus on collaboration and accountability is required.

Qualifications

• High School Diploma or Equivalent required.
• 1–3 years of retail/customer-facing experience.
• Previous people leadership experience preferred.

Responsibilities

• Deliver outstanding athlete experiences by providing clear, accurate product information.
• Follow merchandising standards, floor sets, signage, price changes and inventory presentation.
• Lead and coach teammates, develop schedules, and manage priorities with a focus on guest experience.
• Assist in hiring, onboarding, and coaching to maintain a high-performing store team.
• Ensure safety, loss prevention, and policy compliance across all store operations.

Skills

Customer service

Leadership

Communication

Education

High school diploma or equivalent

Job description

DICK’S Sporting Goods is seeking a Team Captain of On Field Operations to lead store teams in delivering an athlete-first shopping experience. You will coach teammates, manage priorities, and ensure strong merchandising and guest service across all customer-facing areas.

The role emphasizes coaching, scheduling, and maintaining store standards while achieving payroll and financial goals. A strong focus on collaboration and accountability is required.