Athlete Experience & Store Operations Specialist

DICK'S Sporting Goods, Inc.; Danbury (CT); On-site; USD 27,000 - 39,000; Full time

Job summary

DICK'S Sporting Goods is hiring a Specialist - Off Field Operations to support critical store processes and ensure inventory accuracy. The role focuses on delivering exceptional customer experiences, training teammates, and maintaining high standards of operational execution in-store.

Based in Danbury, CT, this on-site position emphasizes teamwork, athlete-first engagement, and adherence to safety procedures. Competitive hourly pay with comprehensive benefits is offered.

Qualifications

• High School Diploma or Equivalent.
• 1–3 years of experience.
• Previous retail or customer-facing experience preferred.

Responsibilities

• Delivers an outstanding athlete experience by proactively engaging athletes to understand their shopping needs and providing clear, accurate information about products and assortment.
• Assists with onboarding and training of new and existing team members as subject matter expert in their area of the store, focusing on best practices and key operational processes.
• Demonstrates efficiency and effectiveness in process execution while maintaining an athlete-first mindset; ensures products are ready for athletes to purchase and athletes are engaged when, where, and how they want.
• Upholds merchandising and presentation standards by following established floor set plans, signage, price changes, inventory presentation, and replenishment standards.
• Promotes and drives customer participation in company programs (loyalty, warranty sales, private label credit card, etc.).
• Creates a store environment where teammates and athletes are welcomed and treated with respect; adheres to policies on safety, loss prevention and SOPs.

Skills

1-3 years experience

Retail experience

Education

High School Diploma or Equivalent

Job description

DICK'S Sporting Goods is hiring a Specialist - Off Field Operations to support critical store processes and ensure inventory accuracy. The role focuses on delivering exceptional customer experiences, training teammates, and maintaining high standards of operational execution in-store.

Based in Danbury, CT, this on-site position emphasizes teamwork, athlete-first engagement, and adherence to safety procedures. Competitive hourly pay with comprehensive benefits is offered.