Athlete Experience & Store Ops Specialist

DICK'S Sporting Goods, Inc.; Miamisburg (OH); On-site; USD 21,000 - 32,000; Full time

Job summary

DICK'S Sporting Goods, Inc. in Ohio is seeking a Specialist – Off Field Operations to support critical store processes and keep the store athlete-ready. You will help deliver an outstanding athlete experience, engage customers, and ensure accurate inventory and efficient fulfillment.

The role emphasizes teamwork, adherence to safety and procedures, and active participation in merchandising, training of teammates, and program promotion, with a focus on precision and customer service.

Qualifications

• High School Diploma or Equivalent.
• 1-3 years of experience.
• Previous retail or customer-facing experience preferred.

Responsibilities

• Delivers an outstanding athlete experience by proactively engaging athletes to understand their shopping needs and provide accurate information about products and assortment.
• Anticipates athlete needs; drives sales through product and service recommendations and understanding athlete needs.
• Assists with onboarding and training of new and existing team members as subject matter expert of their area of the store.
• Serves as a go-to expert in designated process categories, ensuring smooth execution and high productivity.
• Maintains merchandising and presentation standards by following floor set plans, signage, price changes, and replenishment standards.
• Promotes and drives customer participation in company programs (loyalty, warranties, private label credit card enrollment).
• Creates a store environment where teammates and athletes are welcomed and treated with respect.
• Adheres to safety, loss prevention, and SOPs as well as external laws and guidelines.

Skills

Customer service

Retail experience

Communication

Education

High School Diploma or Equivalent

Tools

POS system

Job description

DICK'S Sporting Goods, Inc. in Ohio is seeking a Specialist – Off Field Operations to support critical store processes and keep the store athlete-ready. You will help deliver an outstanding athlete experience, engage customers, and ensure accurate inventory and efficient fulfillment.

The role emphasizes teamwork, adherence to safety and procedures, and active participation in merchandising, training of teammates, and program promotion, with a focus on precision and customer service.