Athlete-Experience Operations Specialist

Golf Galaxy; Orlando (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

DICK’S Sporting Goods is seeking a Specialist – Off Field Operations to support critical store processes and keep the store athlete-ready. You will drive inventory accuracy and operational execution while delivering exceptional customer experiences.

Join a team focused on precision, teamwork, and strong execution in a fast-paced retail environment. Prior retail or customer-facing experience is preferred, with a High School Diploma or equivalent required.

Qualifications

• High School Diploma or Equivalent
• 1-3 years of experience
• Previous retail or customer-facing experience preferred

Responsibilities

• Delivers an outstanding athlete experience by proactively engaging athletes to understand their shopping needs and provide clear, accurate, and knowledgeable information about products and assortment.
• Assists with onboarding and training of new and existing team members as subject matter expert of their area of the store, focusing on best practices, expectational selling skills, and key operational processes.
• Demonstrates efficiency and effectiveness in process execution while maintaining an athlete-first mindset; ensures products are ready for athletes to purchase and athletes are engaged when, where, and how they want.
• Upholds company merchandising and presentation standards by following established floor set plans, signage requirements, price changes, inventory presentation, replenishment standards, etc.
• Promotes and drives customer participation in company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).

Education

High School Diploma or Equivalent

Job description

DICK’S Sporting Goods is seeking a Specialist – Off Field Operations to support critical store processes and keep the store athlete-ready. You will drive inventory accuracy and operational execution while delivering exceptional customer experiences.

Join a team focused on precision, teamwork, and strong execution in a fast-paced retail environment. Prior retail or customer-facing experience is preferred, with a High School Diploma or equivalent required.