Athlete Experience Lead: Endzone & Loyalty

Dick's Sporting Goods; Greenwood (IN); On-site; USD 40,000 - 60,000; Full time

Job summary

Dick's Sporting Goods is seeking a Team Captain - Endzone & Loyalty in Greenwood, Indiana. This role leads the athlete experience, focusing on loyalty programs and team engagement. The ideal candidate possesses strong retail experience and leadership skills.

Key responsibilities include delivering fast and friendly customer service, managing team performance, and adhering to company standards. Qualified candidates will have a High School Diploma and relevant retail experience.

Qualifications

• 1-3 years of experience in a retail or customer-facing role.
• Previous leadership experience preferred.

Responsibilities

• Lead athlete experience and drive engagement in loyalty programs.
• Deliver outstanding athlete experiences and uphold company standards.
• Monitor progress against departmental goals and adjust plans accordingly.
• Build and lead a strong team, providing coaching and performance management.
• Ensure compliance with policies and safety regulations.

Skills

Coaching

Customer service

Team leadership

Communication

Education

High School Diploma or Equivalent

Job description

Dick's Sporting Goods is seeking a Team Captain - Endzone & Loyalty in Greenwood, Indiana. This role leads the athlete experience, focusing on loyalty programs and team engagement. The ideal candidate possesses strong retail experience and leadership skills.

Key responsibilities include delivering fast and friendly customer service, managing team performance, and adhering to company standards. Qualified candidates will have a High School Diploma and relevant retail experience.