Athlete Experience Lead: Endzone & Loyalty

Dick's Sporting Goods; Mount Hope (WV); On-site; USD 30,000 - 45,000; Full time

Job summary

Dick's Sporting Goods is looking for a Team Captain - Endzone & Loyalty in Mount Hope, West Virginia. This role involves leading the athlete experience through exceptional service and team engagement in loyalty programs.

Responsibilities include training and coaching teammates, managing store operations, and ensuring outstanding customer experiences. Ideal candidates will have retail experience and a strong emphasis on customer relationships, promoting an inclusive environment for both athletes and teammates.

Qualifications

• 1-3 years of experience in retail or customer-facing roles.
• Preferred experience in people leadership.

Responsibilities

• Deliver outstanding athlete experiences by providing knowledgeable information
• Contribute to development of business plans for operational initiatives
• Build and lead an effective team to ensure positive athlete experiences

Skills

Retail experience

Team leadership

Customer service

Education

High School Diploma or Equivalent

Job description

Dick's Sporting Goods is looking for a Team Captain - Endzone & Loyalty in Mount Hope, West Virginia. This role involves leading the athlete experience through exceptional service and team engagement in loyalty programs.

Responsibilities include training and coaching teammates, managing store operations, and ensuring outstanding customer experiences. Ideal candidates will have retail experience and a strong emphasis on customer relationships, promoting an inclusive environment for both athletes and teammates.