Athlete Experience & Field Ops Specialist

DICK'S Sporting Goods, Inc.; Grandville (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

DICK'S Sporting Goods is seeking a Specialist – On Field Operations to deliver an outstanding athlete experience on the sales floor. You will engage athletes, provide product knowledge, and help maintain appealing store presentation.

Responsibilities include onboarding teammates, executing floor standards, driving loyalty program participation, and upholding safety and SOPs to ensure consistent, high-quality service.

Qualifications

• High School Diploma or Equivalent.
• 1-3 years of experience.
• Previous retail or customer-facing experience preferred.

Responsibilities

• Delivers an outstanding athlete experience by proactively engaging athletes to understand their shopping needs and provide knowledgeable information about products and assortment.
• Assists with onboarding and training of new and existing team members, focusing on best practices and operational processes.
• Demonstrates efficiency in process execution while maintaining an athlete-first mindset; ensures products are ready for athletes to purchase and engaged when they want.
• Upholds merchandising and presentation standards by following floor set plans, signage, price changes, and inventory presentation.
• Promotes participation in company programs (loyalty, warranty sales, credit card enrollment, etc.).
• Creates a store environment where teammates and athletes are welcomed and treated with respect; adheres to safety, loss prevention and SOPs.

Skills

Retail experience

Customer service

On-floor operations

Education

High School Diploma or Equivalent

Job description

DICK'S Sporting Goods is seeking a Specialist – On Field Operations to deliver an outstanding athlete experience on the sales floor. You will engage athletes, provide product knowledge, and help maintain appealing store presentation.

Responsibilities include onboarding teammates, executing floor standards, driving loyalty program participation, and upholding safety and SOPs to ensure consistent, high-quality service.