Guest Service Representative

White Lodging Services, Inc.; Austin (TX); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

DailyPay

Shift swapping app

Referral bonuses

401(k) plan

PTO with rollover

Wellness tools

Tuition reimbursement

Discounts on stays

Growth opportunities

EAP

Healthcare from day 1

Life and disability insurance

Parental leave

Job summary

White Lodging Services, Inc. is seeking a friendly front desk associate in Austin to welcome guests, manage reservations, and ensure a seamless check-in and check-out experience.

You will thrive in a dynamic, guest-facing environment and contribute to a supportive team culture. The role emphasizes strong communication, a customer-first mindset, flexibility, and the ability to work long hours, weekends, and holidays.

Qualifications

• Strong communication and customer-service mindset.
• Ability to welcome guests and manage reservations.
• Willingness to work long hours, including weekends and holidays.

Responsibilities

• Greet guests and manage check-in/check-out.
• Handle reservations and room assignments.
• Follow cash handling and hotel procedures.
• Maintain lobby cleanliness and security of guest information.
• Resolve guest concerns promptly.
• Assist with other front desk tasks as needed.

Skills

Strong communication

Customer service

Flexibility

Team player

Outgoing personality

Hospitality experience

Fast-paced

Job description

Description

Join White Lodging — a hospitality company developing and operating award‑winning, premium‑brand hotels, rooftop bars, and restaurants in top U.S. cities. We know that the hospitality business, like life, is about how you make people feel. Enjoy a supportive team culture, flexible scheduling, and real career growth opportunities across multiple hotel properties in your market.

This is a great opportunity for anyone looking to start or grow a career in hotel front desk operations, hospitality management, or guest services. In this role, you will welcome hotel guests, manage reservations, and ensure a seamless check‑in and check‑out experience. The ideal candidate has strong communication skills, a customer‑first mindset, and the ability to thrive in a dynamic, guest‑facing environment.

What You’ll Do

• Provide the highest quality of service to guests, anticipating and exceeding their expectations
• Check guests in and out efficiently and in a friendly manner
• Understand and consistently follow all cash handling and accounting procedures including hotel credit and check cashing procedures
• Develop thorough knowledge of hotel staff, services, hours of operation, room locations, rates, amenities, and surroundings
• Assist in maintaining the cleanliness of the lobby and entrance
• Ensure security and confidentiality of all guest and hotel information
• Effectively respond to and resolve guest concerns or complaints
• Perform other duties as assigned

What You’ll Bring

• Strong communication skills
• A passion for customer service
• The ability to be flexible and adapt to any situation
• A desire to work as part of the front desk team
• An outgoing personality with a positive attitude
• Previous hospitality experience is helpful but not required
• Ability to stand and move at a fast pace for long periods of time, with availability to work long hours, weekends, and holidays as necessary

What You Can Look Forward To

• DailyPay — get paid when you need it
• Advanced scheduling with easy shift swapping via our app
• Unlimited employee referral bonuses
• 401(k) with company match
• Paid time off (PTO) with rollover
• Complimentary wellness tools
• Leadership development & tuition reimbursement
• Discounts on hotel rooms, dining, and travel
• Growth opportunities across multiple hotel properties in your market
• Employee Assistance Program (EAP)
• Full-time associates also receive:
  • Medical, dental, and vision insurance — starting day 1
  • Life and disability insurance
  • Paid parental leave