Front Desk Agent

White Lodging; Saratoga (WY); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off (PTO)

Wellness benefits

DailyPay

Tuition reimbursement

Hotel discounts

401(k) savings plan

Job summary

White Lodging is seeking a Front Desk Agent to deliver exceptional guest service at our property. You will check guests in and out, handle requests, and provide accurate information about rooms, rates, and hotel amenities.

The role requires a courteous, adaptable team player who can manage busy mornings and weekends with a positive attitude. Prior hospitality experience is helpful but not required, and comprehensive benefits are offered.

Qualifications

• Excellent communication and guest service mindset.
• Ability to adapt to fast-paced hospitality environments.
• Comfort with cash handling and basic clerical tasks.

Responsibilities

• Greet guests warmly and check them in/out efficiently.
• Anticipate guest needs and resolve issues promptly and professionally.
• Follow cash handling procedures and hotel policies for all transactions.
• Know hotel services, locations, rates, hours, and amenities.
• Assist in keeping lobby and entrances clean and welcoming.
• Protect guest and hotel information with discretion and security.

Skills

Strong communication

Customer service

Flexibility

Team collaboration

Positive attitude

Stamina

Weekend availability

Job description

Description

Summary

At White Lodging, we know that the hospitality business, like life, is how you make people feel. That’s where you come in. Here you’ll have the opportunity to make unforgettable memories for our guests by providing exceptional service and fostering meaningful connections. In return, we aim to create an environment that allows you to be your best self and grow personally and professionally. Join our team and help us bring the virtue of hospitality to life.

Responsibilities

What You'll Do

• A Front Desk Agent will provide the highest quality of service to the guest, anticipating and exceeding their expectations
• Check the guest in and out efficiently and in a friendly manner
• Understand and consistently follow all cash handling and accounting procedures including the hotel credit and check cashing procedures
• Develop a thorough knowledge of hotel staff, hotel services, hours of operation, room locations, room rates, amenities, and hotel surroundings
• Assist in maintaining the cleanliness of the lobby and entrance
• Ensure security and confidentiality of all guest and hotel information
• Effectively respond to and resolve guest concerns or complaints
• Perform other duties as assigned

What You'll Bring

• Strong communication skills
• A passion for customer service
• The ability to be flexible and adapt to any situation
• A desire to work as part of the front desk team
• An outgoing personality with a positive attitude
• Previous hospitality experience always helps, but not required
• The ability to stand and move at a fast pace for long periods of time. Working long hours may also be required based on business needs. Must be available to work weekends and holidays as necessary

Other information

• Comprehensive Medical, Dental, and Vision Insurance
• Vacation and Paid Time Off (PTO) plans
• Wellness benefits including complimentary counseling sessions and virtual doctor visits
• Option for DailyPay- choose when you get your paycheck
• A Tuition Reimbursement Program
• Discounts on hotel rooms, dining, and entertainment experiences.
• A 401(k) savings plan

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.

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