Asst Director Patient Services - Nutrition

Johns Hopkins Hospital; Washington (District of Columbia); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Full medical, dental, and vision plans

Retirement plans

Paid time off

Job summary

The Johns Hopkins Hospital in Baltimore, MD seeks an Assistant Director Patient Services to lead all patient meal services operations, develop and manage an electronic menu system, and coordinate with departments to deliver a unified patient nutrition and service experience.

Responsibilities include policy development, staff training, scheduling, quality assurance, and regulatory adherence, with a focus on customer satisfaction and high standards of food safety.

Qualifications

• Bachelor's Degree required.
• 5-8 years previous management experience in large-scale/high-volume food service operation required.
• Serv-Safe Certification preferred.
• Working knowledge of 3rd party patient satisfaction companies.

Responsibilities

• Develops, implements and directs patient meal services operations.
• Develops and manages an electronic menu system.
• Establishes and maintains effective relationships with other departments to provide a unified food service experience.

Education

Bachelor's Degree

Serv-Safe Certification (preferred)

Job description

Requisition #:673565 Location:Johns Hopkins Hospital, Baltimore, MD 21287 Category:Manager/Supervisor Schedule:Rotating Shift Employment Type:Full Time

The Johns Hopkins Hospital has been at the forefront of discovery, innovation, and medical advances for over 125 years. Our reputation for excellence has earned us a spot on U.S. News & World Report’s Best Hospitals list for over two decades. We believe that the commitment from our entire professional staff is one of the primary reasons we can continually set the standard of excellence in patient care, both in our community and around the world. Renowned for our specialty services and innovative clinical advances, we strive to make The Johns Hopkins Hospital an exceptional place to work, learn and advance your career.

What Awaits You?

• Career growth and development
• Diverse and collaborative working environment
• Paid Time Off
• Affordable and comprehensive benefits package

Summary

The Assistant Director Patient Services plans, administers and directs all patient meal services operations. Develops and manages an electronic menu system. Establishes and maintains effective working relationships with other departments to provide a unified food service experience for patients, residents, visitors and employees.

Principle Duties

• Develops, implements and maintains trayline
• Enforces quality control standards for patient food items including temperature, food handling, quality, taste and presentation
• Develops schedules and assignments
• Supports operation of the electronic menu system
• Monitors employee performance
• Responsible for staff training
• Responsible for supervising patient services managers
• Responsible for regulatory adherence
• Drives and Improves customer satisfaction
• Conducts quality assurance monitoring
• Responsible for adhering to sanitation requirements
• Develops policies and procedures related to patient meal services
• Develop and manage clinical performance improvement plans and activities

Education And Experience

• Bachelors Degree required
• 5-8 years previous management experience in large-scale/ high-volume food service operation required
• Serv-Safe Certification preferred
• Working knowledge of 3rd party patient satisfaction companies

Our competitive benefit package is designed to support the well-being and financial security of our employees and includes:

• Full medical, dental, and vision plans,
• Retirement plans,
• Paid time off (PTO),
• Tuition reimbursement for you and your dependents,

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