Asst Director Patient Services

Johns Hopkins Medicine; Baltimore (MD); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Career growth

Diverse and collaborative environment

Paid Time Off

Benefits package

Job summary

Johns Hopkins Medicine is seeking an Assistant Director of Patient Services to plan, administer, and direct all patient meal services operations in a large-scale hospital setting in Baltimore. This role will develop and manage an electronic menu system and foster strong collaboration with other departments to ensure a unified patient experience for patients, residents, visitors and employees.

The ideal candidate will hold a Bachelor's degree, have 5-8 years of management experience in

Qualifications

• Bachelor's degree required.
• 5-8 years of management experience in large-scale/high-volume food service operations required.
• Serv-Safe Certification preferred.
• Working knowledge of 3rd party patient satisfaction programs.

Responsibilities

• Develops, implements and maintains trayline.
• Enforces quality control standards for patient food items including temperature, handling, quality, taste and presentation.
• Develops schedules and assignments.
• Supports operation of the electronic menu system.
• Monitors employee performance.
• Responsible for staff training.
• Responsible for supervising patient services managers.
• Responsible for regulatory adherence.
• Drives and Improves customer satisfaction.
• Conducts quality assurance monitoring.
• Responsible for adhering to sanitation requirements.
• Develops policies and procedures related to patient meal services.
• Develops and manages clinical performance improvement plans and activities.

Skills

Leadership

Operations management

Customer service

Regulatory compliance

Education

Bachelor's degree

Serv-Safe Certification

Job description

What Awaits You?

• Career growth and development
• Diverse and collaborative working environment
• Paid Time Off
• Affordable and comprehensive benefits package

Summary:

The Assistant Director Patient Services plans, administers and directs all patient meal services operations. Develops and manages an electronic menu system. Establishes and maintains effective working relationships with other departments to provide a unified food service experience for patients, residents, visitors and employees.

Principle Duties:

• Develops, implements and maintains trayline
• Enforces quality control standards for patient food items including temperature, food handling, quality, taste and presentation
• Develops schedules and assignments
• Supports operation of the electronic menu system
• Monitors employee performance
• Responsible for staff training
• Responsible for supervising patient services managers
• Responsible for regulatory adherence
• Drives and Improves customer satisfaction
• Conducts quality assurance monitoring
• Responsible for adhering to sanitation requirements
• Develops policies and procedures related to patient meal services
• Develop and manage clinical performance improvement plans and activities

Education and Experience:

Bachelors Degree required

5-8 years previous management experience in large-scale/ high-volume food service operation required

Serv-Safe Certification preferred

Working knowledge of 3rd party patient satisfaction companies

Our competitive benefit package is designed to support the well-being and financial security of our employees and includes:

• Full medical, dental, and vision plans,
• Retirement plans,
• Paid time off (PTO),
• Tuition reimbursement for you and your dependents,
• Tell a friend and get paid! Ask about our Employee Referral Program Bonus!
• And more! Visit https://jhhs.mybenefitsjhhs.com/